[Resolved]  IFB Industries — Complaint No. of IFB: [protected] and [protected]- Irate Service Guy

Address:

600063

Dear Sirs,
It is with despair that I write this email. We've been an IFB Customer
for the last 15 year with most of our appliances from IFB. In a recent
complaint we had registered for our microwave(Complaint Numbers:[protected]
and [protected]), the complaint was first closed
without any response. Then when I had to escalate to the customer care
supervisor we were asked to speak to the Service Manager Mr. Praveen (+91
[protected]. After three days of follow up with him he had arranged for a
conference call with the Service Center and Ms Priya had initiated and
sent a representative to be at our home in an Hour. However the
representative (+91 [protected]) had called us to say
he cannot come and will come the next day. I had insisted he comes
immediately. I guess this frustrated him!! He had come in with all anger
and when shown the Microwave he removed the cover and in the process broke
the door latch. Now that the latch was broken, he claims we had broken it
and his language and behavior was so threatening that I had to politely
ask him to leave. With aged parents I was
fortunate that I was at home when your irate representative visited.

Hope this mail gives you an idea of how IFB customers are being treated
and you'd take appropriate action and keep me posted. I shall await to
hear from you!!