[Resolved]  IFB Industries — complaint not solved after several reminder

Address:

Flat no. 305, block c, tulsiani enclave, 28 lowther road allahabad, Allahabad, Uttar Pradesh

We are using ifb elena dx front load washing machine we are also taking its annual maintainance contract by which it is fully insured. On the month of 4 july 19 our machine was shaking the clothes were not properly washed and the bad smell comes out during drainage of water. We register complain to its online service centre complain number was [protected] the untrained technician come and says that filter system is damage and he says that he had the cleaning powder of company by which problem will be resolved he charged 200 rs. For this due to that damage filter the powder was drained away then i again call him and he says that he changed the filter so he come and change it and he again charged 200 rs. For cleaning powder of machine.in the month of august there was a same repeated complain he again came through the same complain number and says machine is ok please use liquid detergent of surf excel matic in place of detergent of the same company we did so but there is no resolution of complain we again register complain on 31.8.19 and number is [protected] but there is no responce till date position is machine is shaking badly, dryer is not working, drainage pipe smells badly, clothes are not properly washing by the water etc. Etc. We are paying 4000 rs. For maintainance contract but nobody is taking care.