[Resolved]  IFB Industries — Complaint regarding ifb serena sx 5.5kg

Address:	Vadodara, Gujarat, 390020
Website:	www.consumercomplaints.in

This is lata bhuria from baroda. I had purchased serena sx 5.5 kg ifb washing machine from sales corner baroda on 21 / 12 / 2010. Since then I have been facing problem of getting the clothes torn in my washing machine. And I had also registered complaints for the same since last 4 years. But as it was the warranty period which us 4 years from purchase date I got 4 tines the rubber replaced in my machine. Whenever the problem occurred ur executive would send the service person and he used to change thee rubber. After the completion of warranty period of the machine your executive said I need to change the drum. This was when the warranty period of the machine got over. But they assured that after changing the drum this problem will not occur. So I got the drum replaced on 24 / 11 / 2015. But after 15-20 days the same thing happened again and when I complained about it your executive said that there is no problem with the machine but the clothes which are getting torn must be the old ones. I was shocked to hear this from him. But then he said he will send some senior engineer and resolve the problem. But still nobody has come and I think now after the warranty period the drum gets over that is after 3 months he will come with some other part to be changed. Pl see to it that my complaint is registered and you do the needful as this problem is occurring since the day I hv purchased the machine and the same service man is coming to replace so you can get back to him and find out. But I request you to please do the needful and solve the problem.