[Resolved]  IFB Industries — complaint regarding no response from customer service with regard to complaint for repair of washing machine complaint no [protected]

Address:

Amritsar, Punjab

My washing machine is under amc. I lodged complaint on 22 aug 19, but no body visited my place inspite of my calling customer care no for seven eight times and talking to senior executive and the incharge mr pardeep kumar at amritsar service centre. There stock reply was that we are waiting for the part to be replaced but i was astonished that how do they know about the fault without visiting and checking the machine. Ultimately on 2sept i was lucky to have technician at my place (Mr aman) who after checking the machine found that motor is not working and shall be replaced tomorrow but till time there is no response and no body picks the phone.
It seems that people at the service centre even donor care for seniors what to talk of customers.
Pl look into the matter help in getting my machine repaired.