[Resolved]  IFB Industries — Complaints getting closed without solution

Address:

Mumbai City, Maharashtra

Out Door unit of AC makes hell lot of noise and vibration. After repeated complains over IFB customer care i have lost faith on its service. First complain no 15231836, which was registered in April was closed without being solved. I wonder why do they have log sheet if complaints are getting closed with signature of the customer. Later I registered a new complaint which I believe too must have been closed. This is a complete fraud. My customer ID with IFB is : 10641894. Still my concern has not been addressed. One Interesting i would like to share:: you guys promised for 3 free service which never happened and As now it about an year purchasing this machine i am getting calls for AMC. Why would i buy AMC of such a pathetic service brand. I have no complain with the quality of the product but after sales service is unacceptably pathetic. There is no proper escalation channel and the technicians are poorly skilled. They have put in stones as padding on the stand to rest the out door unit, this proves enough what skills and knowledge they have. I would really appreciate if this complaint could reach right place and my concerns get resolved asap.