[Resolved] IFB Industries — compliant :[protected] not resolved

Arun Surendhren

from Jayamkondacholapuram, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600050
Website:	www.ifbappliances.com/support/contact-us

My washing machine is under amc which is not functioning for more than 2 weeks. I had contacted customer care via phone for more than 5 times alternative days, everytime the representative informed that there was a open incidence opened last year was not closed because of which they couldn't open a new ticket and escalated to area manager to have it priotised and resolved in 24 to 48 hrs. We have not been contacted by engineer yet, i have tried logging a compliant through web support on 30th december, still not resolved. Now tring through social media hoping some one will help from ifb to fix our machine machine to solve our inconvenience.

Regards,
Arun

Was this information helpful?

No (0)

Yes (0)

Jan 9, 2019

Complaint marked as Resolved

The service issue is resolved on 09.january 2019

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jan 08, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

Jan 09, 2019

Updated by Arun Surendhren Thank you so much for hearing my concern and resolving it immediately