Dear Sir / Madam,
This is regarding ticket number [protected].. I have bought this IFB Washing machine executive plus 8.5kg from IFB on 18/12/2017 from IFB Industries limited. The product is not even 4 years old, but I had two issues already with that control board (Where the start / stop buttons reside). The first problem happened two years ago and the service engineer said we have to replace the control board and after sometime he tried cleaning it and the washing machine started to work again. Again now over the last month or so, the start/stop switches stopped to work intermittently and wash times used increase as machine would pause automatically and run again. I called the IFB customer care for support again. The engineer visited our place and said the control board has to be changed .. Overall I am happy with the washing machine wash quality, but how come in just 4 years, there will be problem with that control board area, we don’t touch with water and operate softly.
Is this a product defect, where the control buttons keep giving problems ?? and every time I had to spend some 3000 rupees towards replacing the control boards (on top of paying 40, 000 for washing machine), as I was told that plastics are not covered under warranty. How fair is this ?? I have bought IFB for its quality and durability, if this the durability that we are talking up, I am really thinking whether I made wrong decision to go for IFB washing machine. If the company says the product has 4 years warranty and it has bold stickers stating that on washing machine, how come only some parts are covered /while others we end up paying!!! Is this way of ripping of customers in unethical way ??
Paying is one part, but is this quality of IFB product, where the product cannot withstand 4 years (in this 4 years, two times we had issues already) . Would appreciate if customer care team escalate this appropriate product/quality teams inside . To be honest, I am one really unhappy customer
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