[Resolved]  IFB Industries — defective parts sold by ifb authorised service center

Address:110/17 KUMUD GHOSAL ROAD, 700057

Ifb washing machine was working fine. Authorized service center smart appliances trading kol 700056 while giving annual service made a push sale of co made iron arrestor and fitted in the machine which is still under warranty period. From that day machine is giving trouble. Two three times based on our complaint co authorized mechanics attended the problem but made temporary solution. Machine again start giving problem now. Immediate solution is needed.
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Apr 12, 2020
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly.Thank you for your patience.

Regards,
IFB APPLIANCES
Verified Support
Mar 12, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
Complaint comments 

Comments

Washing machine is not working, I HAVE PURCHASED with a great brand but very sad to say it broke my heart.company say 10 years support, not even a single time examined by company and now not working.

IFB Industries Customer Care's response, Mar 17, 2020
Verified Support
Dear Sir/Madam,

We are very sorry for your inconvenience. Please share with us your contact details so that we can assist you or write back to us on [email protected].

Regards,
IFB Appliances
Water leaking from down
IFB Industries Customer Care's response, Mar 17, 2020
Verified Support
Dear Sir/Madam,

We are very sorry for your inconvenience. Please share with us your contact details so that we can assist you or write back to us on [email protected].

Regards,
IFB Appliances
Showing Door Error. Complaint booked on 03.03.2020. Technician attended on 05.03.2019 and tried to resolve, but not rectified the problem. requested to rectify.
IFB Industries Customer Care's response, Mar 21, 2020
Verified Support
Dear Sir/Madam,

We are very sorry for your inconvenience. Please share with us your contact details so that we can assist you or write back to us on [email protected].

Regards,
IFB Appliances

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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