[Resolved] IFB Industries — Defectiver ifb machine provided to us

nrjpandey13

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110059
Website:	ifbappliances.com

I Buy new IFB washing machine on 16-Apr-2015. It is Top loading Washing Machine. Model description is AW60-205S 000291. First complaint we face in the month of July-August, in which Machine is tornning cloth. We have raised the complaint for this and some person visited us after one month and he replace part for this problem After this, in the month of December, machine stops Spinning and Rinsing function. We raised the complaint, and service person visited our house after 15 days and he change Gear Box. Now, new problem is reported and this machine is not spinning the cloth. We have raised complaint for this as well. However, solution is not provided up to that time It is under warranty, we are expecting that Machine provided to us have some Manufacturing defect. So, we are expecting new washing machine in return of that machine. Due to consecutive 3 complaint in first year only, we are feeling harrasment from IFB site for this product. Regards Neeraj Pandey M b: +91-[protected] eid: [protected]@gmail.com

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Mar 19, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2016

IFB Industries Customer Care's response Dear Niraj,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jan 06, 2016

IFB Industries Customer Care's response Dear Niraj,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team

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Comments

nrjpandey13

from Mumbai, Maharashtra

Since Washing Machine is daily used appliances. And no one is replacing my machine. So, I am planning to move to Consumer Court.
I will charge you penalty for my harrassment for giving me defective washing machine.

Regards
Neeraj Pandey
Mb: +91-[protected]

nrjpandey13

from Mumbai, Maharashtra

Even after calling service center again and again no one is replacing our washing machine
I am going to Consumer court now. I will charge ramsum amount for my harrassment apart from machine cost.
Now, I will post in all online forum against IFB company

nrjpandey13

from Mumbai, Maharashtra

This machine has given 3 consecutive problem in first 6 months. All the time person visited and change the part. So, beeter to replace our machine instead of replacing the part.