[Resolved]  IFB Industries — Delay in Addressing the washing Machine Complaint

[protected] Forwarded message[protected]
From: VEERAVALLI SRINIVASARAO
Date: Fri, Oct 15, 2021 at 12:21 PM
Subject: IFB WASHING WAMCHINE - DELAY IN ATTENDING THE COMPLAINT - TOKEN NUMBER [protected], DATED :12.10.2021 .
To:

Dear Sir/Madam,

In continuous of the Trailing mail, I am noting that Still my Washing machine problem was Not resolved. This is the 4th day the complaint was not attended from 12.10.21 .

After lodging the Complaint with your Help line number, no response from any of your Service provider. we are suffering by accumulating the Unwashed Lenin for the last Four days.

From IFB there is no next level Mechanism to verify the status of Complaint / token number .

This is 3rd time I have lodged the service request in the last one month.

For the last two visits, your service technician has come, he has done some thing which is not working out in the long run. .The complaint was not accessed properly and not resolved in a Permanent way.

Your team after service, for the last two visits they have not raised any service report to take customer signature which is not the Professional way to render the service and close the service report.

Due to above deficiency in service / Improper service, We once again strongly feel that the agency rendering the service at our location - Kurmanapalem, Vishakapatnam, AP-530046, India is not competent to address the IFB washing machine Problems .

I strongly request the dealing authority of IFB to Seriously look into my washing machine issues and do the Service / justice at the Earliest .

Also the help line numbers - [protected] & [protected]- we are unable to dial from our Mobile numbers.

Request to Provide a Help line number which is handy and friendly to the customers.

Every time to lodge a complaint, I need to dial from my friends' numbers.

I am also recording that if this is the Quality of service we can Expect from IFB Company & IFB Support team, I will forget about IFB in our Household Items list .

I will never dare to Purchase any item from IFB due to service issues and very poor response for attending the complaints.

May I request IFB Competent authority to Explain and justify the delay in servicing My washing machine.

For ready reference, I have pasted the earlier Complaint mail and the response mail from Ms. GEETANJALI NAG .

Expecting your response .

Regards

V.SRINIVASA RAO

Registered Mobile no:

[protected] Forwarded message[protected]

From: VEERAVALLI SRINIVASARAO
Date: Thu, Oct 14, 2021 at 4:50 PM
Subject: Fwd: COMPLAINT TICKET NO.[protected] - DELAY IN ADDRESSING THE COMPLAINT
To:

Dear Sir/Madam,

In continuation of the trailing mail once again I am noting that there is a deficiency in service from IFB for attending my Complaint with Token number :[protected] - Dated 12.10.21.

Till today the complaint was not attended.

Since Morning, I have spoken to your Help line Team three times on Phone number [protected], they have provided One Mr.Nageswara Rao - M.no: [protected]. This can be cross checked with your call center team.

I have tried his number( [protected]) - today many times since Morning .

After trying many times at around 4.30 PM on 13.10.21 he has attended my phone at around 4.30 PM.

He replied stating that our team is busy in New machine installation job.

Your Complaint will be addressed on 16.10.21, 15.10.21 being a local Holiday.

It means that your service team is planning to address my complaint after -approximately 05 Days i.e after 120 Hours time .

This type of delay in addressing the complaint /servicing the IFB customers is not acceptable and cannot be justified .

This is the type of service being rendered by IFB - an International Company ?????.

This is the way you will treat your Customers.???????????.

May I request the responsible Authority from the IFB team to reply to my Mail .

Regards

V.SRINIVASA RAO
M.NO

[protected] Forwarded message[protected]
From: IFB Customer Service
Date: Wed, Sep 29, 2021 at 11:37 AM
Subject: Re:COMPLAINT TICKET NO.[protected] - DELAY IN ADDRESSING THE COMPLAINT
To:

Dear Mr. Srinivasarao,

Greetings of the day!

Thank you so much for taking time to write us. We value your trust and will do our best to continue to give you the kind of service you expect.

We apologize for the inconvenience caused to you with the IFB machine you are using.

With reference to your email regarding the complaint about your IFB machine, we would like to inform you that we have arranged a visit of the technical engineer to further inspect the machine and fix the issue once for all. We have taken a follow-up as the ticket has been already raised, engineer will visit you shortly.

You will shortly receive a call back from our nearest service center to address the issue. Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

For any further queries, you can write us back at [protected]@ifbglobal.com
We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/

Alternatively you can also register your request with us by downloading MY IFB App on your mobile for quick response.

Best Regards,
Geetanjali Nag
IFB Customer Support Team

On Tuesday, September 28, 2021 6:07 PM, VEERAVALLI SRINIVASARAO wrote:
Dear Sir/ Madam,

I am Using IFB washing machine for the past 12 years .

Our washing machine is under Annual maintenance Contract with IFB.

I have Given the service request on 27.9.2021 @ 12.02 Noon .

Since yesterday I have Made at least 8 to 10 Calls to your Local service
Provider. Even after 30 Hours - the Complaint was not addressed.

Since yesterday we are unable to use the Machine.

Your Local Service Agency which is dealing with My Complaint in
Visakhapatnam, Andhrapradesh, India is not responding properly, they are
totally unresponsive .

This type of Your Service Provider attitude will spoil the IFB Customer
relation and it will spoil your existing Customer base .

I request to address My Concern and also request to take appropriate action
on your Local agency who is rendering service for the IFB washing machine.

Regards

V.SRINIVASA RAO
M.NO: