IFB Industries — Delivery of product not done.

I have ordered the AUTODISH - DISHWASHING DETERGENT from the official website https://www.ifbappliances.com vide ordre no. [protected] on 09/11/2023 the product was expected to get delivered by 14/01/2023 but the product didn't reached. So i called so many times to ifb customer care every time i call they will say that our marketing team is handle all this query we can't help in this but we will arrange you callback, but that marketing team never called back. As many times i call they took me each and every details and say the same dialouge that marketing team will call back. i even mailed to them regarding my product to get deliverd but in mail but did not get any response . The full paymet of the order has been done and it has been now more than 3 weeks and the order has still not been delivered. I would like to either get the product delivered or get the full refund at the earliest.