Address: | Ahmedabad, Gujarat |
We had purchased a NEPTUNE-VX-DISHWASHER on 06/07/15,
from IFB POINT-AHMEDABAD, the machine was delivered on Cash on delivery.
When next day the demo team came to install the machine there main interest was to sell the stand and additives.
After installation it was found that the funnel through which you pour the detergent and liquid was missing,
lots of complaints were done, service team visited assured but till date the parts were not delivered and now with out the same we can use the machine.
COULD NOT UNDERSTAN HOW CAN IFB deliver MACHINE with out the mandatory parts.
If IFB team can view this mail should start thinking of the standard of Company and should start acting immediately. Was this information helpful? |
complaint No. [protected] regarding a broken part - Lint remover - which
is a simple convex plastic mesh like contraption which is there to
collect the lint form the clothes during the spin cycle or whatever. All
this was explained to the call center person who dutifully wrote down
the whole thing. In the evening came along a service person who was not
notified about the problem (though it was explained and noted down by
the call centre). He inspects the whole thing and adds a few more
problems to the machine, which is perfect condition and still working
despite the broken plastic mesh which really has nothing to do with the
drying process but to catch and collect the lint. His estimate is now
touching Rs.5000
do not know where it will end. Is this some kind of a sick joke all
these White Goods mfg play on the citizens of India. Any resale in
exchange is not more than[protected] be it a TV fridge washing machine
or dryer. Would really like an honest unbaised non money ripping off suggestion from the service department. Going by the complaints and redressals, I am not too optimistic of a fair deal. - Dayanidhi