IFB Industries — Dishwasher claim

Address:

Ifb industries telangana moosapet village balanagar mandal kukatpally hyderabad 500018

After raising a complaint on this forum, IFB team (as they stated) called me. Asking if i would like refund or replacement. I told them i would require a refund. They told me to type some kind of voucher code in g pay. And enter 45500. The reiumbursable amount. This amount then they said would get credited to me. Instead the amount got paid to them. Now they have 45500 in addition to what i have paid for my dish washer. 45751. This they state would only get credited to me after 3 months. They asked me to repeat the voucher process yet again if i wanted the payment immediately. I refused after the payment got transferred to them which they claim was due to their payment gateway being open erroneously. Now they refuse to take any other action to pay me. Instead they insist upon their own process only which is not a proper way of ensuring refund gets credited to the customer.