[Resolved] IFB Industries — Dishwasher - F5 Error | |||
Very pathetic service for dishwasher in Mangalore area Age of dishwasher - ~3 years - already through many Fx error codes. Current Problem - F5 Error - something to do with water pressure - Water inlets were double checked to ensure, supply pressure was not a problem - Compliant registered on 10/Sept - After lots for followup couple of incompetent technicians turned up twice - finally repair done on 30/9 replacing a few parts for a total sum of 3500/= - Very first cycle with dishes, F5 error back again :-(. - Next round of followup has started since then, and not successful in getting them to come over to our door step again :-( I want to know from IFB folks - why are they not serious of sorting out customer problems deligently? - Why are the field technicians so sloppy? why can't they commit to fix problems in time bound manner. - Why doesn't the problem get sorted out after replacing with new parts (not repaired by the way)? - what a pathetic state of training your work force on diagnosis? No wonder most of them are incompetent. Is IFB really listening??? I can assure you, you can fool one customer only once, but not twice, if you are happy making money that way, God help each of those customers when it stops working. By the way, I have had experience with other white goods from Samsungs/LGs/Bosch/Whirlpool - you should learn what customer service means. first of all the products have never failed in about 10 years. After prompt repair, they were back to life for another 2-3 years before they needed to be retired ! Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved Verified Support Oct 09, 2015 IFB Industries Customer Care's response Dear Sir, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team Verified Support Oct 10, 2015 IFB Industries Customer Care's response Dear MaheshWe regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Oct 13, 2015 IFB Industries Customer Care's response Dear MaheshWe tried to establish contact with you but unfortunately we could not get through. ope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team Verified Support Aug 24, 2017 IFB Industries Customer Care's response Dear Venkat, Hope your issue has been resolved. Do write to us if you require further assistance. Regards, IFB APPLIANCES | |||
 7 Comments | |||
Comments
Hello IFB Team,
Thank you very much for promptly following up and helping resolving this issue.
Also appreciate the fact that money for parts charged were returned promptly as there was no need to change those parts.
It took nearly 1.5 months to get this problem fixed with escalations and multiple tickets. The issue was as simple cleaning the controller board. A bit of diligence by your technicians can help improve customer experience.
I would appreciate if IFB customer care can improve the process and training to field technicians to delight your customers with prompt service and not getting issues resolved by escalation thru' public forum like this.
Dishwasher is something that is used daily twice in most of the houses. If your process and field engineers can't resolve the issues in a few days, just imagine the amount of distrust customers will have on IFB products.
Thank you once again for following it up.
Best Regards,
Mahesh
Thank you very much for promptly following up and helping resolving this issue.
Also appreciate the fact that money for parts charged were returned promptly as there was no need to change those parts.
It took nearly 1.5 months to get this problem fixed with escalations and multiple tickets. The issue was as simple cleaning the controller board. A bit of diligence by your technicians can help improve customer experience.
I would appreciate if IFB customer care can improve the process and training to field technicians to delight your customers with prompt service and not getting issues resolved by escalation thru' public forum like this.
Dishwasher is something that is used daily twice in most of the houses. If your process and field engineers can't resolve the issues in a few days, just imagine the amount of distrust customers will have on IFB products.
Thank you once again for following it up.
Best Regards,
Mahesh
I am also facing same issue with IFB neptune VX. Alsready, paid 3600 and now it started showing error F3.
IFB Industries Customer Care's response, Jul 14, 2017
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
HI,
Our free service is not done, even after multiple request. Now we are facing F5 error, in the last 2 months no help on this as well. We are chasing our service dealer but not getting any proper help.
After seeing this message, we have called the help desk and below are details. Please help.
Complaint no - [protected]
Location - Chennai.
Thanks,
Venkat
Our free service is not done, even after multiple request. Now we are facing F5 error, in the last 2 months no help on this as well. We are chasing our service dealer but not getting any proper help.
After seeing this message, we have called the help desk and below are details. Please help.
Complaint no - [protected]
Location - Chennai.
Thanks,
Venkat
IFB Industries Customer Care's response, Aug 17, 2017
Verified Support
Dear Sir/Madam,
Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Please note that I shifted the Dishwasher from Ground floor to First floor. After shifting all the connections were intact and we switched on for using the machine to wash the plates and utensils. After few minutes, I got an error with message F5 and all the lights were blinking. The problem mentioned in the user manual is to check the water supply and I checked for the same but everything looked Ok.
Later on, when I googled in the internet, I found a simple issue which we missed after shifting to a new place.
Solution is the outlet pipe should be hanged to 1 feet above and then come to ground. The reason given is if water goes all out, IFB dishwasher is not designed to handle it.
Some water should stay in dishwasher and for that IFB mandates to hang the outlet pipe 1 feet above the ground
Later on, when I googled in the internet, I found a simple issue which we missed after shifting to a new place.
Solution is the outlet pipe should be hanged to 1 feet above and then come to ground. The reason given is if water goes all out, IFB dishwasher is not designed to handle it.
Some water should stay in dishwasher and for that IFB mandates to hang the outlet pipe 1 feet above the ground
IFB Industries Customer Care's response, Oct 3, 2017
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
Check whether the outlet is connect as displayed. That is the outlet tube should not flow down, rather it should go up by a feet and then flow down to drain the water.
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IFB Industries Customer Care's response, Oct 3, 2017
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Regards,
IFB APPLIANCES
I bought the IFB Neptune VX Plus (15 Place settings) on 5th Nov 2020 and got it installed on the 9th Nov 2020. From then on at least 8 times the F5 error flashes almost at the end of the wash program. I had already registered 3 complaints with customer care of IFB and one visit of the technician happened. However, that day the machine worked well and he happily left. After that the same error sign appears, always towards the end of the program on many days. Some days it works normally... I checked the net and could read dozens of customers facing similar problems. Today, I have registered by 4th complaint. Lets see what happens.. Balan Madhavan, Trivandrum, Kerala [protected]
IFB Industries Customer Care's response, Dec 5, 2020
Verified Support
Dear Sir/Madam,
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.
Regards,
IFB APPLIANCES
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.
Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Dec 11, 2020
Verified Support
Dear Sir/Madam,
Hope your issue is resolved and you are satisfied. Please write back to us for any further assistance or feedback on our Email : [email protected] .We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.
Regards,
IFB APPLIANCES
Hope your issue is resolved and you are satisfied. Please write back to us for any further assistance or feedback on our Email : [email protected] .We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.
Regards,
IFB APPLIANCES
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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I hope you will solve my problems at the same rate & would be delighted as a customer :-)
The complaint ticket nos are
1) 30/Sept[protected]
2) 08/Oct - [protected]
Hope it helps you to track and resolve at the earliest.
Thanks,
Mahesh