[Resolved] IFB Industries — Dishwasher in Amc not working since 6 months

Gaurragh

from Chennai, Tamil Nadu

Apr 1, 2022

Address:

Flat 2, guhaas padmakshi , thiruvanmiyur

I hv put complaint of My IFB d/w Neptune VX not working in Nov 2021. the service center sent people several times but each time they leftwithout resolving saying an internal board to be replaced. Also every 2 weeks they close the unresolved complaint and i am asked to open a fresh complaint. The agency head said the part is difficult to source...Last week they again sent a person who again said the problem requires some internal board to be changed.
If I go to IFB point online for my area and look for same model new d/w it says delivery in 5 days. So why can't they just bring the part from there and replace in mine. After all i am still in AMC and my d/w is 2019 Apr only.

Was this information helpful?

No (0)

Yes (0)

May 10, 2022

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2022

IFB Industries Customer Care's response Dear Gaurragh,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Apr 06, 2022

IFB Industries Customer Care's response Dear Gaurragh,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES