[Resolved] IFB Industries — Dishwasher unattended

Sandeep Sinha

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600020
Website:	IFB

Purchased a dishwasher 1 year back. After 1 year of operation, we found an error dispalyed on the machine and dishwasher is not working. I had lodged the complain with IFB customer care on 6th-7th dec, 2015. IFB representative visited the house and gave a vague reply which was not at all justified. We again requested customer care. And its more than a week, IFB representative never bothered to visit us. Everyday we are following up with customer care & local office. Now we, are fed up with their reply " sorry for inconvenience". Very poor service by IFB. I would never recommend to purchase any product of IFB.

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Mar 21, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2015

IFB Industries Customer Care's response Dear Sandeep,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Jan 05, 2016

Updated by Sandeep Sinha Dear Team,
My customer ID is 3930656 and my contact no is +91 [protected]. Now you can have my details with you. Please look into the log and find out how many times I've followed up with the customer care apart from locally calling the service center in Thiruvanmiyur area of Chennai. Still the issues have not been resolved. On follow ups with local representative I 'm being replied that spare parts not available OR we'll send our representative today. But "TODAY" never comes. Representative also visit to us after a delay of couple of days. I must tell you that quality of your products as well as the service have deteriorated.
As usual, I donot expect any support from your team. Let me being sarcastic "You may please visit and rectify the issues at your convenience."

Regards,

Sandeep
Mob # +91 [protected]

Verified Support

Jan 10, 2016

IFB Industries Customer Care's response Dear Sandeep,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

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Comments

Sandeep Sinha

from Chennai, Tamil Nadu

Dear Team,
My customer ID is 3930656 and my contact no is +91 [protected]. Now you can have my details with you. Please look into the log and find out how many times I've followed up with the customer care apart from locally calling the service center in Thiruvanmiyur area of Chennai. Still the issues have not been resolved. On follow ups with local representative I 'm being replied that spare parts not available OR we'll send our representative today. But "TODAY" never comes. Representative also visit to us after a delay of couple of days. I must tell you that quality of your products as well as the service have deteriorated.
As usual, I donot expect any support from your team. Let me being sarcastic "You may please visit and rectify the issues at your convenience."

Regards,

Sandeep
Mob # +91 [protected]