[Resolved] IFB Industries — elena aqua sx 6 kg 800 rpm - washing machine got burnt while running | |||
Washing machine model ifb elena aqua sx 6kg 800 rpm, while in running condition, caught fire in my apartment.. Fortunately, somebody from nearby apartment smelled the fire, and put down the down by using fire extinguisher!. The severity of the issue is high since the fire could've spread and would've short circuited the whole of apartment electric cabling. Needless to mention about the life danger! Request ifb to act on urgent basis and provide the best solution.. Was this information helpful? | |||
Aug 29, 2018 Complaint marked as Resolved Washing Machine replaced with a model of same specification. Thanks a lot IFB for the understanding and support! Heartily appreciated! IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 24, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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On 24.08.18, IFB Mysore Associate (Mr. Dharmendra Gowda) calls me up after studying the pictures/ videos. Below were the points of dicsussion:
1. As per his knowledge, this kind of problem has never been seen / observed by IFB.
2. The top portion panel of the machine had caught fire, causing the burning of the machine.
3. As per the Associate, any electric equipment can catch fire after few years of running! so did it happen with my washing machine (In spite of him accepting that this is the first time that they are observing this kind of issue!)
4. I am offered a discount on purchasing a new IFB Washing Machine.
5. The burnt washing machine will be taken by IFB.
I clearly deny this offer of a "Discount". My reasons and questions to IFB are as below:
* I was given trust by my friends and colleagues that they have been using IFB Washing machine for 10-15 Years, without facing any problem ever! Which was the reason why I trusted and bought IFB Washing Machine. However, in spite of this trust I had on IFB, my Washing Machine gets burnt during running condition, with a hazard to my family's life and whole of house ammenities!
* Why should I trust IFB again, with a same fear of having the washing machine burnt and causing danger to my family's life?!
* Even if I trust IFB again, Why do I need to bear the expense of a new Washing Machine and the damage caused by the burning? Is it just because I have been offered some discount?
This is totally unacceptable! I am supposed to get a full replacement for the burnt washing machine, and definitely not a statement from IFB like the way I received today, "Any electric equipment after few years can burn!!" (Cause danger/ damage to you and ur family!)
We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.
Regards,
IFB Appliances