[Resolved]  IFB Industries — elena front loader washing machine

Address:

43100e

Sir, my above washing machine has developed following fault:
1. The intense spin and dry function does not work.
2. The inlet hose to the soap dispenser has cracked.

I had lodged a complaint with your customer service and was promised that service representative will reach within 24 hours. As nothing happened i again contacted the customer service and they gave me the phone number of local service center (Aurangabad, maharashtra) on contacting the local service center i was informed that the service persons are not available. Then i asked them to supply the hose so that i can use my machine. Initially the lady of the service center readily agreed to sell the hose but within a few minutes she phoned and refused to cell the hose. Do you think it is correct to pay service charges of rs.540/- to rs.589/- for a mere hose replacement, water seal of lint drain, fan belt when the customer can easily replace the parts. Even acqua guarad sells spare parts to its rightful customers. Why you do not do it. Kindly direct your local service center owner to supply the parts immediately - capt. P. R. Gokhale