[Resolved] IFB Industries — EVA Aqua VX/SX 6Kg

ALAHARI RAMESH

Oct 8, 2022

Address:

41. SESHADRI ENCLAVE, CHOWDARIGUDA, NARAPALLY, GHATAKESWAR MONDAL, HYDERABAD-500088

We have purchased a washing machine way back------and we have not started rather installed then, because already an old IFB top loading machine was in use.
Today, i.e. 08.10.2022 we tried to install it an contacted you and got an sms ( " Dear Customer, Your ticket no is [protected] . IFB representative will contact shortly."). Till evening nobody turned-out, then we tried to contact once again and got the answer that whatever ticket number I got is for repair/service. And they have raised another ticket number ( Dear Customer, Your ticket no is [protected] . IFB representative will contact shortly.) and said with in 24 to 48 hrs, service person shall contact.

Now the main point is, "it seems he is going to charge me Rs.550/-, for which I am against and said the same. Since this is only installation how can you charge me? If you are going to charge me, for the new machine for installation, "I don't want any service person". And I will get deeply hurt in that case.
Regards
Alahari.R

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Nov 10, 2022

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

IFB Industries Customer Care's response Dear Ramesh,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Oct 10, 2022

IFB Industries Customer Care's response Dear Ramesh,

Hope your issue has been resolved. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES