| Address: | New Delhi, Delhi, 110075 |
This is a complaint against ifb señorita sx 6 kg front loading washing machine that i had purchased in feb’12.
I usually operate the machine after 6 pm after returning from office. On 3.6.16 i programmed it for 1 hr 52 minute wash cycle. I saw it running when the time left was 25 minutes. There was no alarm/beep/noise or any other sound to indicate any malfunctioning of the machine. When i opened the bathroom door after 10 minutes, to my utter shock and surprise, a thick smoke was coming out from all sides of the washing machine. There was also bad burning smell all over the place. I immediately switched the main power supply off and turned off the machine knob.
It is incredibly frightening to think that had i not come in time, this could have turned into an ugly fire accident.
After an investigation by your service engineer it is reported that the smoke could be due to some electrical fault/short circuit in the panel which meant the machine didn’t trigger an mcb trip in case of short circuit.
This is a matter of grave concern as it could have easily turned into a mishappening as my old mother in law who is unable to move on her own was sleeping in the attached room. I expect the company higher ups to intervene and get a thorough investigation done into the matter. It is some manufacturing defect due to which the machine did not trigger an mcb trip and power-cut off. You are requested to immediately send your able service engineer for repairing/replacing the faulty part as it is company’s fault which could have resulted in major loss to me. Was this information helpful? | 
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