IFB Industries — Fire hazard due to washing machine

Address:

14th avenue , gaur city 2 , noida extension west.

Compliant id [protected]
I had reported a burning smoke incident from my watching machine few days back and based on that IFB technician came and checked the machine and told us that as it was operating on high speed which caused rubber and container friction and that might have burned and caused smoke and burning smell.
But today on 30th dec also same thing happened when machine was operating on medium speed setting. I also checked input voltage which is normal. I have complete recoding of incidence.
Need replacement of this machine as it can cause fire hazard and is unsafe to use and not operating as it was, this machine is less than 3 months old and causing issue repeatedly. I am unable to use it and not getting any reply from IFB team also. Miss Mohini is not helpful in this case even though they know that it can cause serious fire issues and is unsafe to operate such machine in multistory building.
Need immediate action on it.
Amit choudhary