[Resolved] IFB Industries — Forced sale of accessory

Nataraajan

from Tiruchirappalli, Tamil Nadu

Address:

620008

During installation of an IFB washing machine we were forced to buy a filter as accessory which costed around Rs. 3800/-. The information about the same was not mentioned or brought down to our knowledge in any means at the time of purchase.

The elder people in the home were not able to understand the technical details detailed by the representative. If the same accessory is mandatory for the smooth functioning of the machine, why it was not sold during the time of purchase.

I request everyone to enquire in detail about the demo procedures and costs incurred while purchasing any appliances.

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Jun 6, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

IFB Industries Customer Care's response Dear Nataraajan,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 06, 2017

IFB Industries Customer Care's response Dear Nataraajan, ,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES