[Resolved]  IFB Industries — fraudulent services by your franchise

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I am Colonel Deb Kumar Bose, my ifb id is 10566902 and registered Mobile No- [protected] and email id- [protected]@yahoo.co.in. I am a IFB customer for the last 15 years.

There was a requirement of service (not running) of my IFB Front Loading Senerator Aqua SX- 8KG fully automatic washing machine. At my residence in Noida your service representative Mr Virender (Mob No- [protected]) came and told that the complete control panel has gone faulty and there is a requirement to change that and we should also go for AMC there by he will installing it free or will charge additional Rs 750 to install. or otwerwise with AMC an estimated expenditure of Rs 5500 + Rs 5000 = Rs 11500 will be incurred.

Hearing that I was bit suspicious and called urbanclap, a service engineer came and gave a hearty laugh and said to my wife maam' its only the child lock which has got activated' and got it corrected by her (my wife) only with the process of long press and the machine started functioning well.

I called Mr Virender and informed him i will complain but he cared no heeds to it. Then I called the customer care and explained complete issue in detail and i was assured the franchise at Noida will be cancelled/ terminated.

Now the door handle stud of mechanical lock of the machine has broken and requires a change and on contacting the IFB customer support I was given ticket no - [protected] on 04 Nov 18. To my horror the same guy Mr Virender came to my home who was promised to be black listed and this time he even misbehaved with my wife and went away on 09 Nov 18.

Firstly your franchise is involved in fraud and secondly your consumer support assurance is a farce.Now I will be lodging a legal complaint against IFB and this franchise of yours who will not dare such practices in future, if I am not informed the actions taken by you against the repeatedly defaulting franchise