[Resolved] IFB Industries — Front load washing machine

Deepak06

from Bengaluru, Karnataka

Address:

560037

My Complain No-[protected] dated11/14/15 was cancelled without informing me and than 2nd Complain # [protected] 9 days before every day I am making 5-6 call ... Salvi . Santhel and Nathen ... everytime they gave false promises …. Technician will visit today by 1:00pm or 3:00 pm or 5:00pm or tomorrow or Past is not available, Staff is in meeting ... there is communication gap among the staff there is no common register where they can tell or check the status of any complain ... Whenever I called Nathan he handed over the phone to his junior … With this experience ... it is difficult to recommend anyone IFB Products.

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Mar 19, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Jan 06, 2016

Updated by Deepak06 surprised to see Complain has marked as resolved without checking with me or updating the action items.

Verified Support

Jan 09, 2016

IFB Industries Customer Care's response Dear Deepak,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jan 14, 2016

IFB Industries Customer Care's response Dear Deepak,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

Deepak06

from Bengaluru, Karnataka

It is really frustration no one is picking the phone ... Nathan, Senthal, Rajesh and Bangalore Office... today Rajesh @IFB promised Technician will visit to by 5:00 pm but again they failed to keep their commitment