[Resolved]  IFB Industries — Front loading washing machine

Address:

Ludhiana, Punjab, 142027

I am having Ifb front loading washing machine Digital 6kg model. My ID no. is 1578213, my machine is not working since first week of oct 2015 I have lodged a complaint with complaint no. 16616367 dt. 09/10/15 their engineer visited after 3 days and upon checking the machine he said that the bearing and the belt has to be changed and it will take abt 1 week to arrange the spare parts as they r not in stock. After that I kept on tracking but every time I get one reply wait for few days. I was so much harassed by them that I have to buy a new washing machine as it was really getting difficult for my family without washing machine. Even service centre head was not able to give any proper reply. In between one shocking think happened I bought a IFB dish washer near Diwali and the same engineer came for demo and I asked him abt my machine spare he showed me the complaint is pending with him but not got the parts. After that I again called customer care to know the status of my complaint as I was not getting any reply from service centre. they registered a new complaint with no.17236364 dt. 11/01/2016 and this time not even the engineer visited my site to check the complaint. I have written the mail regarding the complaint on 21st jan but no reply from their side. just because of them I have to purchase a new washing machine and they are now fulfilling their commitment of providing spare parts upto 10 years which they have commited at the time of sale. this is the harassment of the customer and I am planning to file a case against them in consumer court.