[Resolved] IFB Industries — gst deducted on return of dishwasher

Alka Verma 77

from Chennai, Tamil Nadu

Address:	Gurgaon, Haryana, 122001
Website:	KUNAL ELECTRONICS, RAHEJA MALL, Gurgaon

I bought a dishwasher from ifb point, raheja mall, gurgaon 2 weeks ago. Requested the dealer's representative to first send a technician to look at the installation site before suggesting the model that would fit the space. He told me that all these were standard and there was a great diwali deal so i should pay him for the machine and if it did not fit it could be returned with full refund. I paid by credit card (And he charged me 2% extra). The dishwasher wass delivered and s few days later the technician who visited said it would not be possible to install the machine and i should speak to the dealer. Idid. Was told a senior technician would come and once he also validated what the first technician said the machine would be returned and a refund cheque returned. After the second visit and same prognosis i returned to the dealer (Lokesh of kunal electronics) who told me that the refund would be made without the gst (Of rs.7000). I paid rs. 35000/- and was refunded rs. 28000/-. When i said this was not acceptable i was told once the gst is paid it cannot be refunded and they they cannot claim it back. When i mentioned going to a consumer court i was told i could do what i wanted. On inquiring with my ca i was told that this was a fraud and if the e weigh bill can be reversed and suggested i come to you. This is gross cheating. I have sent complained twice to ifb customer care and there is no response or action from them i hope to find justice.

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Dec 9, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Nov 20, 2018

Updated by Alka Verma 77 I still await a resolution on the complaint registered on 6th November (complaint details are above ).
Having received an acknowledgement from IFB on 8th Nov, no one has contacted me so far.
It is sad that a reputed Company like IFB takes so long to move. I would urge the Customer Care section of IFB to take immediate and appropriate action against KUNAL Electronics at the RAHEJA MALL, Gurgaon and refund the Rs. 7000/- that was deducted from my refund immediately. If documents are required with details of Invoice and refund cheque I will be happy to provide them
I do believe that IFB would be concerned for it's reputation and not let unscrupulous distributors spoil their service & sales record.
I am truly disappointed with this "could not care less" attitude of the company. It is unfortunate and not acceptable. Service and sales are both pathetic from my experience and I will have to resort to starting a social media campaign against IFB which I have been hoping to avoid.

Nov 30, 2018

Updated by Alka Verma 77 I am sad indeed to say that in spite of the IFB representative making contact with me a week ago and assuring me that this would be resolved not later than Monday the 26th November I am only getting excuses and assurances but nothing has been actioned. I have provided documentary evidence of the Invoice and settlement with dates as I was told that the agent says I was explained I would lose Rs. 7000 /- before the Dishwasher was sent to me. It is completely untrue but IFB chooses to take the dealers side who has provided WhattsApp messages sent to me which were after the incident went sour and he planned not to return my money. Is this what we should expect from IFB. I must say I am extremely disappointed and did not expect a reputed Company like IFB to be hand in glove with their agents in cheating an uninformed customer who will take the AUTHORISED DEALER"S word and commitment as that of IFB or why go to an IFB Point... I am still hoping IFB will consider the impact on it's reputation and come up with a satisfactory resolution. The gentleman from IFB who has been talking to me is Mr. Shashank Arora. I do feel very disheartened and let down with the very unpleasant and unprofessional dealing of both KUNAL ELECTRONICS, GURGAON and IFB Customer Care.

Dec 05, 2018

Updated by Alka Verma 77 I am sorry to say that in spite of several assurances from the IFB representative Mr. Shashank Arora, nothing has moved at any level. It seems that Customer Satisfaction is not a priority with IFB India. It leaves me with little choices other than publishing it extensively on Social Media in the hope that other customers are not cheated the way I was and do not have to go through this kind of fraud and unprofessional behaviour from both IFB dealers and IFB Employees.

So much for Customer care from IFB. I will now have to take it up once again through the Consumer Court and warn other users about the lousy aftersales and customer care of IFB .

Dec 14, 2018

Updated by Alka Verma 77 I write to express my extreme disappointment with IFB both Customer Service & Dealership. I was contacted by 3 different people from 3 different locations Head Office, Local Sales Office & Customer Care and was assured of a resolution over and over again. I was even offered a micro wave by the local representative Mr. Shashank Arora who said he had received a letter from the HO to resolve the issue ( about 10 days ago ) I was told that the GST of Rs. 7000/- cannot be refunded as the Kunal Electronics says he explained this to me before the sale. Which customer would agree to losing 7 thousand rupees knowingly ? It seems to me that IFB has no interest in the consumers statement nor in loss of their reputation. I lost Rs. 7000/- because some salesperson of IFB misguided and gave me incorrect information and I warn others to be very watchful and NOT to deal with IFB because they do not care about a senior citizens hard earned money being taken by their unscrupulous dealers and employees. Reputation and trust once broken is hard to build and Companies like IFB will continue to cheat honest citizens by manipulating, giving false information and selling products without being responsible for installation . I can only hope the Consumer Forum will take up my case and get me compensation for cheating and mental torture by IFB and it's associates.

Dec 31, 2018

Updated by Alka Verma 77 This complaint has not been resolved. They are lying and have marked it resolved.

Jan 04, 2019

Updated by Alka Verma 77 Sadly the Consumer Forum could not bring IFB to book and IFB does not care about it's customer or image.
I am extremely disappointed with both.
Lesson learnt and time wasted.
The consumer has NO voice in the Company, Dealer, Consumer Forum nexus.
I for one will never deal with IFB again and tell others about my bitter experience as well.

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Comments

Alka Verma 77

from Chennai, Tamil Nadu

Am sad to say that even after the IFB representative made contact with me a week ago and assured me that the situation would be resolved by Monday ( 26th November ) latest and my having connected with him repeatedly there are more excuses and no resolution. IFB will take the word of the Dealer against the word of the customer.
This is extremely distressful as our faith in Corporates takes a beating. If the IFB does not care about the customer and makes false assurances and keeps buying more time with no definite plan of action in place it is best to buy from local manufacturers ( at least the price is sensible ) and not be cheated by sales agents like KUNAL ELECTRONICS in Raheja Mall Gurgaon.
The Company is hand in glove with their unscrupulous dealers and have no criteria to dole out agencies. Infact through this entire very unpleasant experience the dealer has not connected with me …. the sale was made through a salesperson and all communication of IFB in validating what I say has been through this fraud salesperson.
I have provided all documentary evidence to Mr. Shashank Arora, the IFB Representative for my area, which is dated and clearly there is no GST regulations that are binding with the timelines already established with documented evidence.
Yes the money I was cheated of is important but even more important is the loss of trust in IFB and there representatives.
I still hope that IFB will not disappoint me and ensure a fair settlement of this issue.

IFB Industries Customer Care's response, Dec 1, 2018

Verified Support

Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.

Regards,
IFB Appliances

Alka Verma 77's [Complaint's author] reply, Dec 14, 2018

I have not heard from IFB in spite of this acknowledgement

Alka Verma 77

from Chennai, Tamil Nadu

Still no revert from IFB... the dealer called again to try and sell me the dishwasher again. It is truly disgusting. They do not deserve even one star. I will never buy another IFB product nor ever recommend it to anyone. They are not bothered about either the customer nor good will.