[Resolved]  IFB Industries — ifb 6 kg fully automatic front load washing machine replacement not given

Hello,

I have purchased ifb 6 kg fully automatic front load washing machine on 19th may 2018. I was using this washing machine from last 3 months. On 23rd august 2018 when i was using this machine all of sudden huge noise came from machine. I stopped machine and booked a complaint with ifb care for the same. On 24th august 2018 one of the technician came and he checked and he did something (Which didn't fixed issue) and said that installation was not properly done so this issue happened now i have fixed it. I have asked him to wait till i wash cloths in machine but he took signature and went out. After this i tried to wash cloths in machine, machine didn't performed it's full cycle, the drain and spin is not happening in the machine since then. And the cloths that i put in machine are ripped.

On 25th i again booked complaint for the same. This time different technician came and he said that due to voltage issue this is happening. We checked voltage during machine run it never crossed 252v where as in user manual of machine valid range of voltage is given as 150-270v. The technician accepted that he has discovered same problems for many users. They provided solution of purchasing stabilizer of worth 4800/-. I denied the solution as it was not the right solution
After fighting with them they agreed to replace the machine and provide me the stabilizer worth rs 4800 for 1800/-. Now its almost 3 month now that they took my machine and i haven't received my new machine yet. When i checked found that nobody knows where is my machine.