[Resolved]  IFB Industries — IFB Dishwasher issues not resolved since over a month

Address:Green Park Kathua
Website:www.ifbappliances.com

Our IFB Dishwasher issues have not been resolved since over a month. When the IFB technician visited first he replaced the power switch and charged us Rs.1100/- and told us that the issue is resolved. He gave no bill and didn't even bother to check if the issue has actually been resolved. We later on that day found out that the dishwasher was still showing F9 error. When we complained to IFB call center they told us that the ticket has been closed and a new ticket has to be opened and they cannot do anything about the earlier replacment of power switch which was not even required. After multiple calls the technician visited again only to take to dishwasher along with him. It has been more that 15 days since and there has been no update from neither him nor IFB customer care. God only knows what they are doing with my dishwasher.

Regards

Sharang Dev Singh
[protected]
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Nov 23, 2021
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES
Verified Support
Sep 17, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Oct 02, 2021
Updated by Sharang Dev Singh
There has been no resolution from IFB till date. Nobody contacted me regarding the issue. The dishwasher is still lying with IFB service center. When I try to take up the matter with IFB customer care, they keep giving me the local service center contact number and tell me to take up the matter with them myself. Whereas none of the numbers provided by them receive calls. Really fed up with IFB. Will never but their products again.
Oct 02, 2021
Updated by Sharang Dev Singh
My contact number is [protected]. It's useless posting my contact number here, as IFB will not take any pain resolving my issue.
Verified Support
Oct 04, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES
Verified Support
Oct 11, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected] .

Regards,
IFB APPLIANCES
Complaint comments 

Comments

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES
There has been no resolution from IFB till date. Nobody contacted me regarding the issue. The dishwasher is still lying with IFB service center. When I try to take up the matter with IFB customer care, they keep giving me the local service center contact number and tell me to take up the matter with them myself. Whereas none of the numbers provided by them receive calls. Really fed up with IFB. Will never but their products again.

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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