[Resolved] IFB Industries — IFB Dishwasher issues not resolved since over a month

Sharang Dev Singh

Sep 16, 2021

Address: Green Park Kathua

Website: www.ifbappliances.com

Our IFB Dishwasher issues have not been resolved since over a month. When the IFB technician visited first he replaced the power switch and charged us Rs.1100/- and told us that the issue is resolved. He gave no bill and didn't even bother to check if the issue has actually been resolved. We later on that day found out that the dishwasher was still showing F9 error. When we complained to IFB call center they told us that the ticket has been closed and a new ticket has to be opened and they cannot do anything about the earlier replacment of power switch which was not even required. After multiple calls the technician visited again only to take to dishwasher along with him. It has been more that 15 days since and there has been no update from neither him nor IFB customer care. God only knows what they are doing with my dishwasher.

Regards

Sharang Dev Singh
[protected]

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Nov 23, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES

Verified Support

Sep 17, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Oct 02, 2021

Updated by Sharang Dev Singh There has been no resolution from IFB till date. Nobody contacted me regarding the issue. The dishwasher is still lying with IFB service center. When I try to take up the matter with IFB customer care, they keep giving me the local service center contact number and tell me to take up the matter with them myself. Whereas none of the numbers provided by them receive calls. Really fed up with IFB. Will never but their products again.

Oct 02, 2021

Updated by Sharang Dev Singh My contact number is [protected]. It's useless posting my contact number here, as IFB will not take any pain resolving my issue.

Verified Support

Oct 04, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES

Verified Support

Oct 11, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected] .

Regards,
IFB APPLIANCES

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Comments

IFB Industries Customer Care

from Mumbai, Maharashtra

Sep 17, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES

Sharang Dev Singh

Oct 2, 2021

There has been no resolution from IFB till date. Nobody contacted me regarding the issue. The dishwasher is still lying with IFB service center. When I try to take up the matter with IFB customer care, they keep giving me the local service center contact number and tell me to take up the matter with them myself. Whereas none of the numbers provided by them receive calls. Really fed up with IFB. Will never but their products again.