[Resolved]  IFB Industries — ifb dishwasher sx_ door malfunction:the ticket no :[protected]

Dear all,

I'm writing this to inform the pathetic service and the malfunction of the product ifb dishwasher.
We are customer of bangalore purchased an ifb sx dishwasher product from btm layout branch attended by sales person nikhil purchased in the month of jan 2019.
The product is still under warranty and the product door is malfunction,
The door spring has broken and the service person responsible gopal krishnan and the area manager for south bangalore mr santosh has been least responsible in attending to this issue.

We had raised the ticket to attend the service person came over took the pictures and mentioned that such a problem has never occurred in the dishwasher and will take time to get the spare part for the same.

The area manager even after several followups has been least responsible to update us on the same.

The concern i am raising here is that this machine is faulty and i want the machine replaced at the earliest due to the delay of the service person and area manager. And such a problem has never occurred
If the part has to be replaced the entire alignment of the machine is lost.

We have not got the machine for free, we have paid our hard earned money and want the product replaced and not the part.
The ticket no :[protected]