[Resolved]  IFB Industries — ifb dishwasher, worst service and looting customers with hefty charges with frequent issues

Address:

411027

I am ifb dishwasher customer. Dishwasher is a machine that is not relevant to indian market, but still i made a mistake of buying it and that too from company like ifb. Ifb products are good only till they don't ask for servicing, once your product calls for service, ifb people will put you in loop.

When a service person came to repair my dishwasher, he said that pcb is having problem. I paid him rs.5100 for pcb replacement and was happy to have my dishwasher running. The service person at that time didn't utter a word regarding the amc or other complications waiting to be treated. Within a week of pcb replacement, the machine stopped again with f9 error. I had no choice but to register a complaint again.

Now, a person called amol comes to my house and without even checking the dishwasher, he says that divisor valve is to be changed and you will be charged rs.5800. When i complained to mr. Kishore from vishwakarma agency about amol that he didn't even try to repair the machine then he came personally and concluded that i will have to pay for the part and amc to avoid future problems. The charge for part he said was rs.5800 and amc rs.4000. This means within a week's time, they want me to pay rs.15000 to keep my machine running for one year (Amc is maintenance contract for one year). My problem is that why didn't the person talk about amc at the time of pcb replacement? If each part costs rs.6000 then is this machine a use and throw option as after few years o[censored]sing the machine, you will have to spend a sum equivalent to the machine price.

I am trying to reach some harshali ma'am on phone as advised by their customer care executives, but even she is not picking the phone and i think this forum will help me solve this issue.

Whether you are ifb washing machine, microwave, or dishwasher customer, understand one thing that the products are use and throw, as you won't be able to afford repairs for sure.

Ticket no. [protected]