[Resolved]  IFB Industries — ifb dryer

Address:

Ernakulam, Kerala, 682024

I had registered a complaint vide ticket no. [protected] on the 18th of aug. 2018 with customer care ifb. The issue was the heating of the dryer was not working. First they said the repair will be done within 48 hrs. Nothing happened again when i called they said it will take 72 hrs to resolve. The issue was referred to the local service centre at kalamassary, kerala. Received a call from [protected] ifb kalamassary service centre. They kept changing the date of service. Finally they said it will be repaired on 27th aug. But no one came. Around evening they said on 28th surely they will send the technician. But again after a full days wait on the 28th when i called them they said the technician was already out and will be visiting. But the day again passed without anyone attending the issue. Callous attitude, poor commitment, non compliance of process. Request the concern authorities to look into the casual and irresponsible service support thus causing a bad experience with ifb products. More calls were made to customer care they gave another number [protected] of one mr. Jonney who was an ifb official at ernakulam. But he too never attended the calls.