IFB Industries — ifb dryer spare parts availability washer 9kg and dryer 7kg

santoshpavate

from Bengaluru, Karnataka

Address:

560045

Ticket number: [protected]

When we bought the machine (Washer 9kg and dryer 7kg) we were promised of 10years spare parts availability. Now the dryer is not functioning and the service center is telling the spare part is not available. Why give such promises when it cannot be fulfilled? Having spent rs. 65000/- on the machine, we are not able to use the machine. Please help.

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Regards,
IFB Appliances

Aug 09, 2019

Updated by santoshpavate Dear Sir,

As discussed over the phone, I am NOT looking for an exchange because the machine is in working condition. Only the dryer is not functioning because one small part has gone faulty. I request you to kindly replace the faulty part.

Do not pressurise me to buy a new machine saying you cannot source the spare part for me. The machine is 6 years old and at the time of buying the product we were promised of 10 years spare parts availability. Hence, please replace the faulty spare part.