| Address: | Bangalore, Karnataka, 560001 | | Website: | IFB industries on warranty |
The above equipment was purchased along with a dish washer on 15/7/15 from sri vijayalakshmi enterprises operating from 227/4, narayanapillai street, shivajainagar bangalore - 560001, phone[protected].
The item became unserviceable after 2 months o[censored]se and was given for repair to the above agency, which was repaired and returned. However the equipment became defective after a week again well within the warranty period. This time the agency rep refused to take the item and said the item will be repaired once only, which was not specified in the warranty during purchase. A talk with the area manager mr santosh ( phone- [protected]) resulted in negative response from the beginning with a rude attitude, disconnecting phone abruptly. However they accepted the item saying decision to repair is not with them.
There was no response from agency for over three weeks. Finally on calling them they responded by saying that the item to be collected unrepaired without giving any valid reason and nothing in writing.
I being defence personal is a regular user of your product, but this attitude of service is being experienced for first time and totally disappointed by your firm for such a minor item, which may effect your reputation by insensitive service dealers.
Regards
Capt g natarajan Was this information helpful? | 
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