[Resolved]  IFB Industries — ifb eva aqua vx washing machine not working

Address:	Srikakulam, Andhra Pradesh, 532001
Website:	www.ifbappliances.com

We are using ifb eva aqua vx machine and machine is under warranty. Recently we had problem with washing machine and i contacted customer care (Complaint number: [protected]). And ifb technician checked and said that pcb board damaged by rats and it will not come under warranty, we need to pay rs 5200 to replace the pcb. After that i checked the machine and there is no cover under washing machine and anything can go inside the washing machine, for reference attached photos of machine. I informed same to customer care guy (Customer manager name : aslam), first he said we need to install rat mess, after that he said rat mess is not supported for that machine. During first time installation, ifb technician not informed regarding rat mess and issues, he marketed only for washing machine stand and cover, but not for rat mess.

Ifb selling incomplete production to the customer and they are not all supporting for these issues. The issue happened due to incomplete product. I checked other machines, i can see cover under the machine, and nothing can go inside the machine. I want my product to be repaired with no cost.