Sir,
It is herein acquainted that i had purchased IFB fully automatic washing machine, Model Senator VXS0812, Front Load on 04.12.2021 form authorized dealer i.e. M/s Maya Sales, Hisar and considered myself fortunate to be IFB customer The said machine was installed on 06.12.2021 by authorized technician of IFB deputed by dealer at my location.
Sir, It is regretted to point out that repetitive faults/errors are coming in this machine since installation. I have registered many complaints through My IFB App as well as through IFB customer care helpline. In addition to this, i have also arranged 3 no. visit of IFB technicians at my own. The detailed history of faults/errors is as under:-
1. First machine overflow error, in march 2022, Complaint attended but no fault was diagnosed.
2. Again machine overflow error on 13.05.2022.Complaint attended but no fault was diagnosed
3. Dp Er appeared 02 03 times in between. Complaint attended but no fault was diagnosed
3. Door Error ( DL Er) on 01.07.2022., Complaint attended but no fault was diagnosed
4.On 04.07.2022, complaint closed without attending. Again i have to request on customer care portal, technician visited on 09.07.2022 and confirmed that overflow sensor is not working properly. He confirmed that some parts needs to be replaced. He replaced the Display PCB. On this day the matter was also communicated to Mr. Kulwant Ji IFB Franchise head, Hisar and Mr. Anil Ji (M-[protected], Haryana IFB service in charge ) regarding ongoing repetitive errors/faults. They both have assured that they will deeply check the machine and assured that in future you will not face any problem.
5. On 22.07.2022 again Dp ER error appeared and technician visited and attended.
6. On 28.07.2022 again DL Er error appeared and he replaced Main PCB, Water intake control coil, Overflow sensor and Door lock relay.
7. On 28.07.2022, Again DL Er appeared and door was not opening. The matter was communicated to local IFB Franchise immediately and and they confirmed that they are also unable to diagnose my machine. I have registered complaint on My IFB app as well as through customer care portal. I also requested to customer care representative to escalate my concern to senior authority but they refused.
The matter was again communicated to Mr. Anil Ji, (M-[protected], Haryana IFB service in charge ) and he again confirmed that they are looking into it and soon the problem will be fixed.
But is regretted to point out that in total 07-08 months span, all important parts have been replaced and still the problem is persisting on same repetitive errors. It is also painful to say that no communication is made to me neither by IFB customer care nor by local franchise .
It is very strange to point out that your customer care and my IFB helpline is working separately and on both no record of my complaints as well as what was diagnosed and what parts are replaced is not maintained.
Today on 29.07.2022, technician visited and opened the door after rigorous workmanship.
Indeed, the antecedents substantiate that there is some inherent or manufacturing defect in the said washing machine. The series of events happened heretofore, has necessitated the replacement of complete washing machine so as to preclude any further difficulty. The ambiguity was acquainted to the dealer but he repudiated that the machine has any manufacturing defect or inherent deficiency.
It is imperative that IFB has emerged as the foremost prestigious organizationin the Fully Automatic Washing Machine world and preserving a reputation for unmatched consumer gratification is highly demanding now a days. It is therefore, once again reiterated that prompt action to refund is utmost needed to uphold & adhere to the standards established, implemented & maintained by your company. Needless to say, your organization'sdue diligence will eventually result into complete replacement of the inherently faulty system.
In view of above, I request you to please arrange pick up of my machine immediately and it is my humble request to please refund my whole amount as i can not bear this faulty IFB product any more.
Your early response shall highly be appreciated failing which no other options will be left for me to escalate my complaint to consumer grievances redressal or any other suitable complaint platform alongwith social media so that i can aware other consumers about the problems being faced by me due to poor performance of IFB products.
Regards
Sandeep Verma
M-[protected],
Khedar Barwala Hisar, 125121
.
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