[Resolved] IFB Industries — IFB front load machine- front door glass broke

ayeshanihalani

from Kolkata, West Bengal

Jan 27, 2022

Address:

Kolkata

I brought IFB Washing front load about 7 years back .The machine had no problem and was used 4 days back. Yesterday when we went to use the machine we noticed the front door had cracked. We have not done anything and this is very risky. We did not hear any sound hence cant say. but ELENA 8kgs 1000Rpm Front door glass broken condition and glass is cracked. The machine is not under warranty but such a problem should not occur as this isn't our mistake. On calling the customer care the lady has been quite rude. Please look into this matter urgently as this could cause a huge mishap.

I would request IFB to take this seriously and get back to us to avoid further escalations.
Please check your product as this is unsafe and we have read quite a lot of complaints regarding this.

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Mar 3, 2022

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Jan 31, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected].

Regards,
IFB APPLIANCES