[Resolved] IFB Industries — Ifb front load washing machine

Govinda Reddy Dalli

Oct 2, 2021

Website:

IFB

My washing machine is a front load model no. Elite plus SXR. purchased on[protected]. The operating knob not working and machine was completely dead and under warranty and need repairs/replacement. Issues with service:
1) service center numbers mentioned on website do not attend.

2) i've formally written to ifb thrice and everytime i get a phone call saying that a technician will arrive and resolve the complaint. No one appears after that and there is absolutely zero follow up by ifb on the complaint.
3) without a resolution or follow up, they've sent me a message that my complaint is resolved and upon calling them they told me that they will re - register my complaint.
4) after registering my complaint again, there is no follow up on spare parts, repair etc.

Please intervene and help.

Regards
Govinda Reddy

+2 photos

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Nov 10, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Oct 05, 2021

Updated by Govinda Reddy Dalli Thank you today it was resolved

Verified Support

Oct 06, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Glad to know that your issue has been resolved. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES