IFB Industries — Ifb inefficient company very bad product

Address:Kowkoor, Secunderabad
Website:IFB industries

I had purchased dishwashet Neptune vx in 2017. In fact from day one, this machine did not function normally and every month thereafter I had to report various problems to Service Centre. Over a period of time almost all parts of this dishwasher has been changed, including motherboard, salt chamber, etc. A number of technicians have come to rectify this dishwasher.
Finally On 14 Apr 2021, this dishwasher failed us again, and on examination once again, technician reported that this product needs extensive repair as the previous technician has failed to do his job properly, and the washer that got damaged due to opening of machine, resulted into water entering all compartments.
All this I have been tolerating due to inefficiency and lack of knowledge of visiting technicians of ifb service centre.
Presently my dishwasher is lying open with all panels separated from the body, and technicians who are to come and take this equipment have not turned up at my residence.
Failure on part of ifb - NOT TO PROVIDE EFFICIENT AND KNOWLEDGEABLE TECHNICIAN is ruining this company, for NO FAULT OF CUSTOMER.
VERY CARELESS AND INEFFICIENT LOT OF PEOPLE SERVING IFB here in Hyderabad. And atrocious after sales and poor quality control of products.
+1 photos
Was this information helpful?
No (0)
Yes (0)
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

Regards
IFB APPLIANCES
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6872
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information