[Resolved]  IFB Industries — IFB Laundrimagic washing Machine

Address:bangalore

I have bought a high end washing machine of IFB - Laundrimagic, worth more than 60k. However, within 6 months, the machine started giving a strange problem of water getting filled in the washing tank. Clothes are not getting dried or washed. The cycle goes for more than 6+ hours while the clothes are deeply wet.
The machine is under warranty.

We have raised complaint number
Complaint number: [protected] - this ticket was closed without our confirmation, as the problem never got resolved. The technician visited and more than fixing him has made the machine even worse. He promised to talk to seniors but none the surprise it was a false promise as usually these people make. Neither he arranged any senior nor he bothered our problem.
Complaint Number: [protected]: Even after promising no one called or visited.Complaint Number: [protected]: The representative swore to God that they will send someone but nothing happened and no one called nor anyone came.
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Sep 11, 2022
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2022
IFB Industries Customer Care's response
Dear Lalit,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Aug 10, 2022
IFB Industries Customer Care's response
Dear Lalit,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES
Complaint comments 

Comments

Dear Lalit,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

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