[Resolved]  IFB Industries — IFB Microwave not working not getting any service backup

Address:

Ranchi, Jharkhand, 834001

I had Puchaded an IFB Microwave Oven on 17/12/2011 bearing Model Number : 25SC3 & Serial Number : 004828 from one of its Dealers - M/s.Bharat Electronics, Main Road, Ranchi, Jharkhand

Since its purchase and looking onto the condition of Service I regret, that I have been cursing myself of buying a product from IFB, which I somehow considered a premium product from a premier manufacturer.

If my complain records are reviewed one can understand how many times I have been complaining for the same product and have been paying a lot of money time and again for some or the other spare. At times I have been wondering about the quality of the spares which hardly work for a month and then once again I am asked to pay for the same spare as well as the service charges.

Lately and since for the past 02 months I have been complaining not only at the company’s toll free number but also to the service station in person, time and again telling them that my Microwave is not working at all, and everytime I have been told that “ we are taking this up as Urgent and the service shall be attended within 24 hours “ but no does turn up. I wouldn’t forget to mention here that there hasent been any records against me for disputing any of the bills raised against service or spares. All I wish is the microwave to serve its purpose for which I had purchased, instead of lying in my kitchen as an un necessary piece of furniture just occupying space for the past 02 months.

I only hope this mail reaches reaches a desk who care for the necessity and values of the after sales service provided by a premier manufacturer so as to exist in the challenging market of today.