[Resolved]  IFB Industries — ifb microwave oven model no. 23bc4

Sep 25, 2019

Updated by Sujataarghya I purchased the microwave oven last year and used it around 15 times during one year period. One day, when I tried to cook in it, no panel light glew. I just missed the one year warranty period because of delay in informing IFB. I lodged my complaint in their website. Their service franchisee representative came to my house without any information about service charges for visit. Later I wrote to IFB again requesting for free repair since I have hardly used it and just one year had passed. They replied with a promise to look into the matter. After two days again their authorised service company's technician came with a Chinese circuit board. But after replacing, he asked me the price of the PCB plus service charges. I refused to pay Rs 2000/- for the substandard Chinese circuit board. The microwave is at present lying unused. I really did not know that IFB is manufacturing the appliances in China these with substandard quality materials and workmanship. I have made a mistake.

Sep 25, 2019

Updated by Sujataarghya I purchased the IFB microwave oven model 23BC4 last year and used it around 15 times during one year period. One day, when I tried to cook in it, no panel light glee. I just missed the one year warranty period because of delay in informing IFB. I lodged my complaint in their website. Their service franchisee representative came to my house without any information about service charges for visit. After checking he asked for fees for the visit and informed that the whole PCB to be replaced and the cost of replacement would be Rs 2000/- plus service charges. I wrote to IFB again requesting for free repair since I have hardly used it and just one year had passed. They replied with a promise to look into the matter. After two days again their authorised service company's technician came with a Chinese circuit board. But after replacing, he asked me the price of the PCB plus service charges. I refused to pay Rs 2000/- for the substandard Chinese circuit board. The microwave is at present lying unused. I really did not know that IFB is manufacturing the appliances in China these days with substandard quality materials and poor workmanship and without any quality assurance system. I have made a mistake by buying the IFB product and feel cheated.

Sep 25, 2019

Updated by Sujataarghya We had sent email to customer service @ of global.com and spoke to customercare over telephone. They do not reply to email except the automatic acknowledgement. Instead, their agency's technician came with Chinese spare and wanted to charge high amount.

Sep 25, 2019

Updated by Sujataarghya We had sent email to customer service @ ifbglobal.com and spoke to customercare over telephone. They do not reply to email except the automatic acknowledgement. Instead, their agency's technician came with Chinese spare and wanted to charge high amount.

Sep 25, 2019

Updated by Sujataarghya @IFB
Do you really want to help? Or will call us to inform that your technician will visit with a 'Made in China' PCB?
I thought I was buying a reliable brand's reliable product. Instead, the product delivered to me stopped working after 15 cycles. Now I am worried about the safety of my family. I'll rather absorb the loss of Rs 10000/- that I paid to buy it if I am not assured that genuine, new and passed through quality checks PCB will be supplied. If you are the competent authority of IFB to assure me, you can contact me.

Sep 25, 2019

Updated by Sujataarghya Our Tel. No. registered with IFB is [protected].
Email- [protected]@yahoo.co.in

Sep 26, 2019

Updated by Sujataarghya My telephone no. registered with IFB is:
[protected].

Sep 27, 2019

Updated by Sujataarghya Contact no. [protected]

Sep 28, 2019

Updated by Sujataarghya So, collecting telephone number and then forgetting the issue is the way of IFB's customer service, right?

Oct 01, 2019

Updated by Sujataarghya complaint no. [protected]

Oct 01, 2019

Updated by Sujataarghya My telephone no. Nine Eight Three Zero One Nine Nine Eight Seven Three.

Oct 01, 2019

Updated by Sujataarghya Dear consumer complaints team, please allow IFB team to note my contact details.

Oct 17, 2019

Updated by Sujataarghya Sorry for the delay in responding because of limited access to internet during Puja. IFB's Kolkata office had contacted me on 3rd October 2019 and noted the details of my grievance, my concern and my request for free repair. The person had promised me that they would discuss internally within IFB this special case and my request for free of cost and revert. After that I have not received any communication nor any estimation cost.

Nov 24, 2019

Updated by Sujataarghya I am still waiting for IFB's reply.

Sep 26, 2020

Updated by Sujataarghya Same status. IFB did not respond. Today I discovered that IFB has cheated me every way possible. The PCB's original date of manufacture is 2015.11.09, but a paper sticker is pasted on the PCB and it shows the date as 2018.06.09. So greedy has these companies become!

Sep 26, 2020

Updated by Sujataarghya Can IFB help me get rid of this garbage?

Oct 07, 2020

Updated by Sujataarghya As per discussion with Mr. Chayan Gupta of IFB, Kolkata and prices of the new PCB and touch pad plus service fee (Rs 1930/- + Rs 222/- + Rs 354/-) informed by him and as advised by him, I had raised for repair service request on 01 October 2020. Acknowledgement mail received but no further response received from them. I am waiting.

Oct 08, 2020

Updated by Sujataarghya The service technician came this afternoon and replaced the PC board and the touchpad. Rs 2511/- paid in cash. The microwave oven is heating now.

Sad part is that the technician's finger got cut in the burr of the sheet metal frame of the appliance. I could help him only by giving soap, Savlon, cotton wool and tied a bandage to stop the bleeding. Hope he has taken medicine and better now.