[Resolved] IFB Industries — ifb microwave oven service

immandotnet

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600117

Hi,

My ifb 30brc2 microwave oven's convection heating element is not working. The heating element was damaged. I have amc for my oven. I raised a ticket [protected] on last monday 19-nov-2018 but till now i didn't receive any calls from service center or technician. I phoned customer care and service centers more than 50 times but no proper response from them and the problem is not yet resolved. Is this the way your customer service center behaves. I feel very bad experience with ifb. Our family have many ifb appliances in home. We will never ever suggest or recommend anybody to buy ifb products now and then if the service is very worst like this. If the problem persists for more than a week, i will go to consumer court and file a case against ifb customer service. The service center coordinating with me is keelkattalai - arun [protected] [protected].

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Jan 1, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 30, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES