[Resolved] IFB Industries — IFB Microwave oven under AMC. issue is not resolved nor any technician visited to fix it.

anupam

from Agra, Uttar Pradesh

Nov 25, 2021

Address:

AGRA

Hi Team,

I have been using IFB product and never faced this issue earlier in any other city except AGRA. I am using IFB microwave oven (30SC2) which is under AMC and recently stopped working. we have raised an complaint on IFB portal on 28 Oct which was closed abruptly without resolving the issue. now IFB team has closed the recent ticket i.e. [protected] couple of times again without any contact and visit of technician to resolve the issue. AGRA lead is so unprofessional and rude. no phone calls has been made by IFB team or the service center and they have closed this service request again on 17th Nov 2021. Team please resolve this issue ASAP otherwise i will have to take action under consumer forum. i am really disappointed this time by IFB.

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Jul 7, 2023

Complaint marked as Resolved

Technician visited and fixed the issue.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Nov 29, 2021

Updated by anupam Hi Team,

Ok, i will be waiting for the update.

Thanks,
Anupam

Verified Support

Nov 29, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Apologies for the unpleasant experience. We have forwarded the same to our team. Please be assured, you will be contacted soon.

Regards,
IFB APPLIANCES

Dec 03, 2021

Updated by anupam Hi Team,

Any update ?

Best,
Anupam

Verified Support

Dec 04, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES

Verified Support

Dec 04, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

Dec 04, 2021

Updated by anupam Hi Team,

Thanks for the help and getting this issue fixed for now. We have done a sanity check and didnt see any issue as if now. We shall update or come back just in case of any issue seen. Thanks again for your support otherwise i had lost all the hope on this because of the response of the IFB lead and their head in AGRA.

Thanks,
Anupam

Verified Support

Dec 07, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Glad to know that your issue has been resolved and you are satisfied.Moreover, we would request you to please observe the machine and let us know if there is any issue in future. We will be glad to assist you.

Regards,
IFB APPLIANCES