[Resolved]  IFB Industries — ifb microwave scam

Address: New Delhi, Delhi, 110015

I ordered a ifb microwave in july 2015 from paytm... My microwave is in under warranty for cavity only... Buy they refused to give warranty cause they say you have lost your bill please contact paytm, thats not all they changed my model no.in their accounts and when the last man visited for part replacement he also manually wrote a serial no. On my microwave saying that this is the serial no. Next time you only need to give/show us... But now they say serial no. Belongs to the item purchased in 2014 and the model no is wrong too so your cavity warranty now has been expired... Spam fraud step took by ifb (They know i am not having biil hard copy cause i am trusting paytm app so i can show the bill anytime i want without knowing paytm saves records for 1 year after paytm removes the records... Ifb is a big cheat, dont buy products from them... If ifb seriously wants to care customer contact me...[protected]... If my problem will solve i will remove this complaint...
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Jan 15, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Dec 08, 2017
IFB Industries Customer Care's response
Dear Sarvesha,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Microwave. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances
 
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    +91 88 5376 9434
    1 860 425 5678
    +91 33 3048 9299
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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