IFB Industries — Ifb not repairing under warranty Washing machine

IFB Industries — Ifb not repairing under warranty Washing machine

V Viral Thakkar 86 Jul 30, 2022 Aug 5, 2022 This thread was updated on Aug 5, 2022

I have purchased ifb washing machine with 4 years of warranty. It has stopped working suddenly 1 week before. So I called ifb customer care and they arrange one engineer visit. Engineer told us to purchase some drum cleaning materials worth rs. 1200. He told that he will use rs. 600 cleaning materials in your machine which we dont agree. If my washing machine is under warranty then why should I purchase any cleaning materials? It is ifb’s responsibility to start my washing machine anyway. Since then we have called number of times, we also emailed and tried to convey messages on social media but just one answer “be patient”. They are not providing any status or any progress details. I am totally frustrated with the service provided by ifb. +1 photos Was this information helpful? No (0) Yes (0)
IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 02, 2022 IFB Industries Customer Care's response Dear Thakkar, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Aug 02, 2022 IFB Industries Customer Care's response Dear Thakkar, As discussed with our team, your machine installed on non IFB trolley hence, facing a vibration issue in the machine. For best results from the product, we recommend that you use the machine as suggested by our team. We value you as our customer and assure you our best services always. Furthermore, the essentials is available on the standard MRP only as per company policy. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES Aug 04, 2022 Updated by Viral Thakkar 86 Today service engineer confirmed that some part approval is pending from IFB main office. When i tried to reach customer support they have told me that your ticket is closed. They ask to open new ticket. I don’t understand how one can close ticket without fixing that issue. @IFB please let me know if you are not interested in repairing my washing machine which is under warranty. Aug 05, 2022 Updated by Viral Thakkar 86 @ IFB You are wasting our times. I will have to send email and explain my complaints to Mr. Bijon Nag, Mr. Harsh Vardhan Sachdev and Mr. Rajshankar Ray. I really don’t want to spoil their precious time for such a small issue but you are forcing me to do so by not resolving my complaint since long. If my washing machine is not repair with in 24 hours, i will send emails.
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Viral Thakkar 86

Aug 4, 2022

The information you have given is not correct. Please be informed that my washing machine is not working completely it doesn’t have any vibration issue. Its been 15 days now. You can confirm with engineer he has visited 2 times.