IFB Industries Complaints & Reviews

I bought IFB washing machine 7 kg top load model on August 2019 from dealer of Karaikal, Pudhuchery state...
I had issue on water inlet and booked complaint on 10 th march..serviceman rectified that problem on 11 th March..
But due to mishandling of that service man I noticed some breakage on door keel..so I booked complaint again on 17th march..but the service man came 5 days later and told that he put glue and paste that breakage..but I not want temporary solution..so I not accepted his idea and ask him to replace with new part..so he went away..this is purely his mistake.
Then I called customer care and complained on 24 march and again on 4th April..but there is no proper response..
I trusted on IFB brand and customer service..but I lost hope now..

As said above the service man from IFB franchise of mayiladuthurai who attended service on March 11 is purely responsible of the breakage of my machine door.on that day as we are in duty only our in laws who are old people only in house.so it paved way for that service man to hide the breakage.
I noticed it after one day and booked complaint via toll free number for many time.
Although I am till In warranty period IFB company not take care of my complaint and rectified the issue.
I mailed many times and at last I am disheartened.
IfB authorized franchise side not even contacted me..but they closed my ticket stating that quotation given to us for new parts.
Its crystal clear that problem is from service side..
I need new part to be replaced with warranty offer.so that I not want to pay for the mishandling of service man.

It is been more than 15 days and they did not fix the problem, but after charging me Rs 1590 they broke the working appliances and the local service center guy does not even show up or pick up my phone. I made numerous complaints and wrote to their executives, but no results so far. Please stay away from buying any IFB appliances. Their Customer Support and local service center in Nagole, Hyderabad (Laxmi Sai Associates) is the worst of its kind.

Service centre engineer says no spares being manufactured so repair not possible. That's unbelievable for such a good company.
Pl support for repairing. Machine suddenly stopped working, there was some burning smell. Perhaps electrical unit is burnt.
Need urgent support.

Suddenly dishwasher stopped working. There was a smell of burned parts.
Service engineer said Spares are not being manufactured. Model is out of production. I don't believe this.
Need support urgently.
Paid visiting charges which are costly but no use
Please support urgently.

About one month ago, said washing machine stoped working. That day itself we have registered a complaint in company's customer service department. Techinician visited our premises and inspected the prodcut, found the drum inside the product is defective. Techinician said it will be resolved under warranty within a maximum time of 10 days. Its more than one month now. whenever we try to contact the service centre ( Rajith-+91 [protected]-Service Incharge-IFB Valluvambram) they are telling next week next week. I am middle class working family man with a wife and two kids. My both the kids are under the age of 6. Also my wife is an allergic patient because of that she cant do the washing of cloths in old traditional way. I am struggling to do my laundry even after paying such a huge amount for the product during these tough times. No one is taking responsibility for the product defect and its after service. Only shelter for consumers like me is these type of consumer forums. Kindly request you to necessary actions as they should not repeat these types of practices in future with any other final customers

I have ordered IFB dryer turbo dry ex on 1st July in IFB website and already paid . Till now i haven't got any product. So I have called the customer executives more than 10 times. No one solved my problem. I request for cancellation and refund but that is also not done by them. I want my money back as soon as possible.
Please just Cancel the order and refund me the money please. im begging you. I cannot call the customer service...

I have maxidry 550 machine which is not switching on

Hi
I’m H.S Rathore have purchased ifb washing machine fully automatic machine Aqua senator SX in October 2016 but now my washing machine motor is not working and need to be replace but ifb technician demanding money for motor replacement but I have told them it’s under warranty but they r telling it’s only 4 years not 10 years for motor warranty . But in system it’s clearly show 10 years of motor warranty. Anyways I need to complaint against IFB washing machine motor warranty issue.

3 months back I filed the following complaint
"I have been using IFB 436CTR-BG built in hob since last 2 years at Tezpur Assam -784028. I have been facing lot of problems with it. Many time I complaint to the company, but they couldn't resolve any of my problems. Last time I booked a complaint on 19th January 2022. After around one and half month, one of their technician came, but forget about resolving my issues he even couldn't open the hob. Then he asked me to take the hob to his service center, I took it there and kept it there for three days but even then he couldn't open the hob, on top of that he broke one of the parts, which he himself admitted. After that I contacted the IFB help line([protected]) on 25th March 2022 and they said within 24 hours some of their executive will contact me. but so far no response. Now I want the product to be replaced as they couldn't repair it."

After one month of partial repairing, the product again started giving problem. The big burner is still not working, the middle size two burners are also showing very low flame. After calling their technician several time I received no response. I have been having lot of problems. Please do the needful. IFB technicians almost surrendered that they can not do anything. In that case I ask them to either replace the product or refund the money.

Respected sir/Madam,

I am central drugs inspector serving for central government

I have bought washing machine from IFB 4 years back and i have maintained this washing machine with almost every month complaints finally 4 years completed now my warranty got finished and here is the problem started exactly 2 months under the warranty they have changed mother board and after 2 months again washing machine is not working then i have raised ticket then the person from yousufguda, madhura nagar, hyderabad dealer came and checked and said mother board was damaged again i surprised about the quality of IFB material only 2 months the ifb material will work is my question is that the quality maintaining by the branded IFB???

The dealer from yousufguda madhura nagar, Hyderabad are rude and they dont know how to speak with customers they are saying we have changed for free last time did they provided washing machine for free is that the way speak with customer??? Is IFB encouraging dealerships to this kind of persons??? If they changed for free they will provide worse material since it is a free material ???

These yousufguda dealers come every time and change the parts and i dont know what kind of quality parts they are maintaining and changing ... Now they are criticizing the customers by saying you can complaint any where.

This is not the way parts should work atleast 6 months to 1 year otherwise why should we encourage IFB.

IFB please take action and do the needful

BR,
Kamala
[protected]

During the installation our new ifb washing machine service boy insisted to buy ifb stabiliser for 4500 rupees. He ensure that it has warranty of three years. But after the installation he said GST bill will be send to my what's app. So that I can claim warranty.. But till now I didn't received any mail or message about the gst bill.
Please send me the gst bill of stabiliser

On 11th June I had filed a complaint that the water is not draining from my IFB from t load machine which was purchased in 2018. A serviceman (Ph [protected]) was sent through IFB who drained the jammed mesh and did 2 cleanse cycles and also convinced me to get a water softener placed. I was charged 2300/- . The same problem is recurring since and today after registering complaint another serviceman Mr devi prasad has been sent who claims that the heater is faulty and needs to be replaced which will cost approx 680/- plus he says there is a visit charge of 590/-.

Kindly justify the warranty of your service charge and the exorbitant charge for visits that are repeated in 32 days time for same issue.

Washing machine cartridge is getting emptied even before starting machine. One of display is not showing indicator and surf is getting out of machine in front. Even servicemen is not taking care of that.

Dear IFB

I bought ifb dishwasher in last month and it’s performance is not at all satisfied. Also it’s door is not closing properly.
I want my money back or replace with any other product.

This is pathetic product

Since 3 months my dishwasher is showing f5 error…. the technician visited twice asking to replace parts for 8500rs…without guaranteeing if the F5 error would be resolved…. the technician himself doesnt know what the actual issue is… sometimes he says the drain is blocked then after checking the drain absolutely fine…he says the heating part is not working …. how can i rely on such fake commitments??? kindly rectify my issue soonest

Complaint Against IFB Company

IFB Ticket No: [protected], Date Of Complaint: 2.7.22
Dishwasher Model No: Neptune (Built-In) - IFB
Cost Of Purchasing: Rs. 41, 952
Date Of Purchasing: 31.7.2015
Place Of Purchasing: Girias, Gandhipuram, Coimbatore
Invoice No: CS/CBE/103576

My machine suddenly stopped working one fine day. I raised a complaint through its toll-free number. The service men came and after briefly checking the machine commented that the machine's PCB is gone. He then said, as your machine is very old (7 yrs only), and thus its parts are not available. So you need to buy a new machine. This one is gone and no use. He also said as its warranty period is also gone by, they can't help further. To which I said, I am pretty ok to pay for the parts but kindly arrange it from the company as it's only a 7 yrs old machine and it was pretty costly. Then the technician said the company has stopped making this model so you need to buy a new machine now as we can't help in this case. It was a shock for me as I was expecting him to repair the machine. I am not ready to buy such a costly machine again. I asked him to get the part at any cost & repair this machine asap. But he was adamant and said you can call the company yourself but we are helpless.

My query is when I have bought this high-end machine from IFB, doesn't it become the company's responsibility to arrange its parts also. If the part is not available then it becomes their responsibility only to arrange for an alternative for the customer. Either they should get the part or they should replace the machine with the new one. Where is my mistake and why should I again invest in a new machine? The machine itself was very pricy & hefty.

I cannot buy a new dishwasher at any cost. IFB should provide me with a solution asap. Please help me in this case.

Sheetal Gupta

Hi Team, I am facing difficulty with IFB service at Kurnool, Andhra Pradesh, from 3 months I am waiting to get display of senorite SX washing machine model under AMC,
The service is not responsible and daily they give some dates. I have contacted them in person mant time but no use ..

The below is my ticket which was closed without any resolution
Sir/Madam, IFB ticket number [protected] is scheduled for 30-Apr as confirmed with you. Incase you would like to reschedule it "https://rb.gy/iz5cwp/?id=wP9MFCfKx -IFB

Please look into this matter

Its almost 3 to 4 months, I am rising the same compliant repeatedly but no proper response from customer support. After raising the compliant they have visited and said for board change, for that they said it will take 30 days. In between without any information ticket is getting closed. Again raised the same issue, this cycle keeps going on and on. In each visit they not even checking properly the issue, just in mins they will run out from the premises. Totally feed up with customer care calling almost 10 to 15 times in a month.

I purchased a Senator WSS 8KG 1400 RPM washing Machine on 15/04/2022. The day i started using it in June 22, it started giving trouble. The clothes are not gettng spined and dried. I raised complaint on 9th June, 12th June and 4th July 22. The technicians visited on 10th June, 13th June, 14 june, 15th June and 4th July 22 respectively. Changed some parts, bur of no avail and the 0r9blem is not fixed. Finally the technicians have raised hands and informed that there seems to he some manufacturing error which they're not able to detect and fix and machine needs replacement. I am not getting proper answer from the Sr service personal of IFB at NCR Delhi. I feel cheated by the company and beeds help through this forum fir replacement of the faulty machine with the new one.
Regards
Rajinder Thakral

PCB not working on demo installation by your service person mehak deep singh

Replace my dishwasher