IFB Industries Complaints & Reviews

We have raised a complaint regarding non functioning of our Washing Machine on 12th Jan. We were assured that it will be serviced next day. Our machine is in warranty as well.

When we called to inquire regarding this on 15th Jan. we were informed that the complaint has been re-registered on 15th itself since they were unable to track our machine code.

We kept calling them and got assurance every day that it will be rectified. We did get a call on 18th Jan for service. But the person was rude and left from our security gate itself. When we spoke to him, he informed that it is not his business and someone else will handle it and disconnected our call.

We are very heart broken by the ownership and service levels provided by IFB team.

Already we raised the issue before. we are still facing the problem with our washing machine. We almost spend more than half of the price of the product but one or the other issue pop up frequently. Now the Water flow in the drum even when the machine is off. We are fed-up with the machine and the service technicians. So, we don't want to spend anymore for fixing the machine, we request you to take back the machine. We will buy some other good brand washing machine.

IFB machine top load, spin was not working so we logged a complaint on 11-Jan-2023 with the IFB customer care. Next day 12-Jan-2023 the technician visited, opened the machine fully, he mentioned the problem of drain motor to be replaced and this doesn't come under warranty. So you will be charged 2900 for the motor. Told to negotiate he told will confirm with senior person. We told to make the motor replacement and later for a week there is update. We kept on calling the customer care, and they mentioned of cancel the ticket by the technician. Today 17-Jan-2023 still there is update from the IFB company.
I say this to be negligence from the IFB on the service they offer. They mentioned of free service for every 6 months. Not a single service done.

This is really a very bad experience. I am first time IFB customer and facing this bad product quality issue as well as bad customer service. My Service Request was cancelled without any resolution after a week. I am doing almost 2-3 follow up everyday and now it is cancelled which is making me very sick. Service Request no. #[protected] which is cancelled even I made a escalation and both escalation team and Area manager is not giving me proper update.
Date of incident - 14/01/2023
Number - [protected]
Issue - New front load washing machine water leakage from front door.
email id - singhm.[protected]@gmail.com

F9 error - How can it be resolved?
Technician is saying entire assembly needs to be changed for INR7000 with 3 months warranty ONLY. Please verify asap.

Online manuals say this is due to “Divisor Position Error” - Can you please elaborate? Technician is saying it is an electrical issue and changes to module cost INR7000. Please advise asap

Machine under warranty and not working from 1 month. Raising customer complaints and without any action they resolved and we are just raising request again with hope some action will be taken. Worst response from customer care.

Front load IFB washing machine under warranty not working from last 1 month. We raised customer complaint but no action taken and they themselves closed the request and every time we enter request they do same. Worst customer response. Please take immediate action.

My IFB dishwasher Neptune got serviced by the Sambasiva Enterprises (authorised IFB service centre) HNo 6-1-416, Q. No C-31, Phase I, opp. Huda park, Vanasthalipuram, Hyderabad, ten days ago. They charged Rs.5970 towards service and some tins of DScale and Salt.
After one week it started leaking. Despite my calls and personal visits they are not rectifying the complaint.
They are negligent and harsh in service. Very poor service. Please rectify
I feel distressed for buying your product with very poor service. Even after spending so much money I am not able to use it because it is leaking.
Dr PV Ranganayakulu
Hyderabad
[protected]

Compliant id [protected]
I had reported a burning smoke incident from my watching machine few days back and based on that IFB technician came and checked the machine and told us that as it was operating on high speed which caused rubber and container friction and that might have burned and caused smoke and burning smell.
But today on 30th dec also same thing happened when machine was operating on medium speed setting. I also checked input voltage which is normal. I have complete recoding of incidence.
Need replacement of this machine as it can cause fire hazard and is unsafe to use and not operating as it was, this machine is less than 3 months old and causing issue repeatedly. I am unable to use it and not getting any reply from IFB team also. Miss Mohini is not helpful in this case even though they know that it can cause serious fire issues and is unsafe to operate such machine in multistory building.
Need immediate action on it.
Amit choudhary

IFB service engineer attended on 01. Dec.2022. Tricked my 76-year-old father by saying 10 pack of IFB Fluff and 6 packet of descale is mandatory and part of IFB 4-year maintenance. He also fitted an additional filter; saying it's good for the equipment to reduce effects of hard water on washing machine. Payment done by father via google pay in the name of service engineer bank account (No IFB account/ service provider company bank account). When questioned later, the engineer apologized and agreed to take back half of the product. When no response after 3 weeks; Complaint Escalation: WA217496 sent to IFB on 17. Dec.2022. Couple of calls Nothing positive from IFB; either for refund or taking back product. NOW not response from service engineer or IFB team till date.

Booked a service complaint no Wa20218252 on 2.12.2022.
But till date yor technician unable to resolve the issue even after 3 visits.
Technician Naresh and vishnu who came on 20.12.22 were very rude and talked roughly with lady in the house. and after opening the machine left with out repairing it.
this was there 3 rd visit, finally they said they dont have the knowledge about problem. insted of accepting there failure they started shouting on lady in the house. Is this the way IFB provide after sales service.
problem not yet resolved .

Complaint no 20218252 dt 2.12.2022 ( Machine in Warranty )
Not resolved till today 20.12.2022
Technicain visted 3 times but not able to rectify the problem.
the techinician who came was veru rude and talked roughly womens in the house .
Technician name naresh and vishnu.
every time they come open the machine and say this part is need to be replaced .
2 nd time They came but without required part, opend the machine and said some more parts are required
3rd time came today, opened the machine, and said he will not be able to repair it, he said that he dont have any knowledge . and left .
It is 18 days, and the company is not able to solvre the problem.

Dear Sir/Madam,

I purchase IFB oven 20SC2 in 2021, the touchpad isn't working now. I'm unhappy with the purchase. How couldn't the device work fine even for a year. The product's touch went within few months of the purchase.
REALLY DISAPPOINTING

When we on the machine on the display board it is showing as error and the light is blinking 5 times. for few minutes it is taking water and stoping.can you redo the issue.

I have requested for the service on October 18th, 2022 but they were informing me that order for drum is made and it is still yet to receive. It is almost 2 months and still repair is not done. Could you please confirm when drum will be received.

The service man did service thrice n he wasn't able to fix the problem. So i checked with the customer service and they are asking me to contact the same guy [protected] he doesn't know to fix yet i called him but he haven't responded it's been more than a month. I will not recommend this company.

I brought IFB Dishwasher item code[protected] model Neptune SX1 from IFB point, Hitech City, Hyderabad on[protected]. I received the product in one week and when the installation person came to install the dishwasher, we found they had delivered the damaged product.
We requested replacement and IFB Point shopkeeper told that they don't have stock and would be able to replace the product only after 2 months.

Post this we decided to cancel the product as IFB Point shopkeeper said that they will not able to deliver when we wanted the product. It has been one month since then and they are just postponing the cancellation and not even refunding or picking the damaged product. I have been following up daily and they are coming up with new excuses every day.

We purchased IFB Neptune vx1 plus machine 3 months back, it is leaking and showing F1 error.5 technicians have visited and inlet valve has been replaced twice in 1 week, flow meter box and pcb has been replaced and Machine is not turning on now. Everytime we have to keep cleaning the water, in 3 months the Machine is in repair for 1 month. Please replace machine or provide refund.

I have Sonata VX 6Kg 800RPM Vers: U06-2 Batch: 21, UF211ECPCB070, it has been 1 month since we are struggling to get the PCB.
One of the local service center in solapur Maharashtra is asking for 5500 INR + 500 INR service charges which is too high but also says it will take more than 15 days
Kindly help us in this case.