[Resolved]  IFB Industries — IFB part not replaced as pledged while applying for AMC

Address:

600073

I have an IFB air conditioner. Recently (Oct'2016) i had a complaint in my ac and the Service Technician who came from Karapakkam Chennai franchisee advised that the copper coil is damaged and it will be changed at a free of cost if we apply for an AMC policy at a cost of INR 4000. So we went for that option and applied AMC. But later, these guys never turned up to replace the damaged part. I'm raising ticket with IFB customer care and speaking with all levels of officials in that franchisee till now (almost 8 months over), they didn't replace the part. Instead they keep on saying some vague reasons and delay time. Even they use to say that the part has been ordered and approved at all levels, it will be delivered from Goa and in 15 days they will replace it. But after 15 days, if you call and check with the franchisee, they start from beginning that they have to see my a/c to confirm the part model, hence this proves that they didn't order anything, just cheating the customers.

The below Franchisee person are the ones whom i contacted and found that they are not loyal in their words. So refrain from the below persons and the KARAPAKKAM (Chennai) franchisee. Also refrain from putting any AMC policy with IFB as it is of no use other than waste of money and time in following up with these guys.

1. Das (Franchisee Manager) - [protected]
2. Salman (Franchisee Manager) - [protected]
3. Balamurugan (Technician)
4. Saravanan (Technician) - [protected]
5. Muthu (Technician) - [protected]
6. Imayavarman / Hemakumar (Regional Manager for Parts) - [protected] / [protected]
7. Anand (Teleservice rep) - [protected]

Customer detail:
S. Nishanth
Selaiyur, Chennai.
Ph - [protected].