IFB Industries — Ifb reluctant to repair microwave even after repeated persuasion (refer my earlier, complaint dtd. mar 2016)

Address:

Kolkata, West Bengal, 700032

On 29.03.2016 a lady representative from IFB has called over phone([protected]) and listened the facts. After listening she assured me to send an engineer from IFB itself. After two days an engineer came to my residence and once again only from authorized service center at New Alipore. The ‘skilled’ engineer after being informed all past experiences o[censored]s, tried to switch on the Microwave and the fuse was not only got detached but also the display panel went off. The engineer simply plugged-off the Microwave and went out.
Once again, one engineer (Rehaman, Mob : [protected]) came from IFB on 2/4/2016. He, after inspection, told that two fuse, capacitor, diode and touch panel(Keypad) are to be replaced so that the Microwave would start functioning. But no need to change the magnatone (which was declared faulty by the earlier visiting engineer Mr Ranjan Pramanik) since it is working properly.
Now I would like to lay before the authority, that I logged complaint (ticket no.[protected]) that the Microwave stopped heating only. No other problem was there except heating problem before attended by the service engineers.
I was told over phone from IFB (officer-in-charge of service department probably) to pay for the damaged parts and also was told that damage could have been occurred while testing was carried on by the engineer. I deadly opposed saying that any test causing damage of spare parts should not be done at the cost of Customer. Thus, Company must replace all the spares that are deliberately damaged due to unskilled ability of the engineers while testing was carried on.
After a lot of arguments, IFB now decided to replace only fuse at their cost and all other spares(i.e. touch panel which was perfectly working, diode, capacitor etc) would have to be borne by me only.
In the light of the above stated facts, I would like to have full justice from IFB authority and further request to repair the Microwave at the earliest without affecting any extra cost towards customer.