| Address: | Sangareddy,502001 |
I am writing to express my dissatisfaction with the Ifb sangareddy service I received . I have had a very poor experience with IFB service center, which has caused me a great deal of mental trauma and frustration.
During my interactions with service center, I felt like my concerns were not being taken seriously, and that the representatives were not interested in resolving my issue. This has caused me a great deal of stress and mental trauma, as I rely on my washing machine for daily use.
Going into detail, I raised a ticket ([protected]) with IFB on February 22nd regarding my broken washing machine door. A technician visited the next day and informed me that a new door was required, which would take a week to arrive. On March 3rd, the IFB team informed me that the door had arrived and a technician would come on the same day. However, nobody showed up, and this continued until March 6th.
On March 6th, I contacted IFB customer service to escalate the issue. To my surprise, I was informed that the previous ticket had been closed, despite the issue not being resolved. I requested a new ticket ([protected]) and asked for the issue to be escalated. However, it appears that the Sangareddy team and their manager do not care about these escalations, which I will elaborate on in the next part
On March 10th, my ticket ([protected]) was closed again by IFB, stating that I was out of station. However, I have been at home, and no one from IFB contacted me to verify my availability. I called IFB customer care again to escalate the issue and question why my ticket was closed without contacting me. When the customer care representative called the Sangareddy IFB center, they avoided the question and promised to send a technician the next day to replace the door.
However, when the technician arrived the next day, they informed me that the new door had not yet arrived and would be available by the evening of March 11th. Today is March 16th, and the issue has still not been resolved, and no one from IFB has come to fix the problem
I don't understand why IFB team in Sangareddy and their manager are treating customers in this way.
a) If the door has still not arrived, how could they have called me on March 3rd to say that it had arrived? Are you deceiving us with lies?
b) How could they have closed my initial ticket without even fixing the issue?
c) How could they have closed my second ticket without contacting me, stating that I was out of station? Is this not cheating?
d) It will be almost a month by next week, and my door has still not been fixed.
Was this information helpful?
Post your Comment