[Resolved] IFB Industries — IFB selling defective washing machines

[Resolved] IFB Industries — IFB selling defective washing machines

V Vishnu Talapala Jun 5, 2022 Jun 8, 2022 This thread was updated on Jun 8, 2022

We have purchased 2 washing machines from IFB store Nellore. Both delivered machines are defective pieces. The company executives want to replace the spare part, which I'm not intrested in. Buying a product to get repaired twice in a year is not justification from the company. I want the product to be replaced with new one or take back the product and refund my money. My Contact: +91 [protected] Was this information helpful? No (0) Yes (0)
Jul 11, 2022 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jun 08, 2022 IFB Industries Customer Care's response Dear Vishnu, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Jun 08, 2022 IFB Industries Customer Care's response Dear Vishnu, We are truly sorry for the inconvenience you are facing with regards to your IFB washing machine. As informed by our executive we request you to allow our technician for spare replacement. As our database indicates that your product is in the warranty period, all repairs wherever required will be carried out under the terms and conditions of our warranty policy. However, we regret to inform you that your claim for replacement of the product does not fall within its scope. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you. Regards IFB APPLIANCES
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